Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANDREW ST. C. BROWN

Orlando,FL

Summary

Passionate Teaching Assistant offering working with students at a developmental school. Skilled in assisting teachers with classroom functions, lesson planning, and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Teachers Assistant

Hillcrest Educational Center
06.2025 - 08.2025
  • As a Teacher Assistant (Paraprofessional) at Hillcrest, I support instructional programs by working closely with students—either individually or in small groups—to reinforce learning objectives, assist with curriculum delivery, and help maintain a structured, nurturing classroom environment.
  • Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.

Fulfillment Center Associate 1

Amazon Distribution
11.2024 - 05.2025
  • As a Fulfillment Associate, I played a key role in preparing customer orders for shipment. Working in a fast-paced warehouse environment, I was responsible for picking, packing, and shipping products with accuracy and speed, ensuring Amazon customers receive their orders on time and in perfect condition.
  • Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
  • Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.

Customer Service Representative

Waste Management
09.2024 - 05.2025
  • Responsible for receiving and processing calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Senior Lead Analyst (Senior Team Lead)

Sagility Health Jamaica
01.2015 - 01.2023
  • Responsible for managing, designing, creating, and maintaining reporting applications, systems and services. Work with all levels of the company to provide high quality analyses where needed and automate reporting for the company. Build reports for the purposes of tracking key metrics, account performance, forecasting, and overall productivity. Supervise workforce personnel on daily deliverables. Report for all Health Care Line of Business within Sagility to the Sr. Vice President level.
  • As a leader I enable effective decision making to assist and improve productivity and overall efficiency from my team. I assist with the transition for new members of the team to ensure they are adequately equipped to operate within the task of their new title.
  • (Humana Account)
  • Optimized existing analytical techniques through rigorous testing and validation processes, resulting in improved model performance over time.

Quality Assurance Analyst

Accent Marketing Jamaica Ltd.
06.2008 - 10.2011
  • The Quality Assurance Analyst’s primary responsibility is to observe customer interactions ensuring that company, client, and legal compliance requirements are met and to evaluate customer experience levels, while detecting and communicating trends, contact drivers, and process improvement needs.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.

Education

Bachelor of Science - Business Administration, Finance

University of Technology
Jamaica
01.2006

High School Diploma -

Kingston College - High School
Jamaica
01.1993

Skills

  • Exceptional Oral and Written Communication Skills
  • Microsoft Word, Power point, Excel and Outlook Competency
  • Auditing Competencies
  • Computational/ Problem Solving Skills

Certification

  • Security Officer Class D Certification
  • Security Officer Class G Certification
  • CPR Training – Red Cross

Timeline

Teachers Assistant

Hillcrest Educational Center
06.2025 - 08.2025

Fulfillment Center Associate 1

Amazon Distribution
11.2024 - 05.2025

Customer Service Representative

Waste Management
09.2024 - 05.2025

Senior Lead Analyst (Senior Team Lead)

Sagility Health Jamaica
01.2015 - 01.2023

Quality Assurance Analyst

Accent Marketing Jamaica Ltd.
06.2008 - 10.2011

Bachelor of Science - Business Administration, Finance

University of Technology

High School Diploma -

Kingston College - High School

Similar Profiles

CREATE PROFILE