Andrew Stepp
San Antonio,TX
Summary
I'm currently earning my Pre-Law degree at UTSA and I am motivated on earning my Masters in Law right after. I am a Goal-oriented Team member dedicated to meeting team performance objectives and achieving set targets.I am offering five years of extensive leadership experience in customer service and staff management. Committed individual well-versed in providing thorough training, setting team goals, and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Overall I'm motivated on making a difference in people's lives and attain more skills to be better each and every day.
Overview
4
4
years of professional experience
Work History
Host
Six Flags Fiesta Texas
06.2017 - 10.2017
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Maintained flexible work schedule to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
Restaurant Staff Leader
Bill Millers Bar-B-Q
07.2019 - Current
- Led employee relations through effective communication, coaching, training and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
High School Diploma -
06.2021
- Honoree of the National Junior Honor Society
- Honoree of National English Honor Society
- Awarded Math Achievement, Harlan High School
- Awarded Academic Achievement, Harlan High School
- Awarded Cadet Leadership Training Completion
- Awarded AS2/3 Deputy and FLT Commander of the Year
- Awarded Scottish Rite Southern Jurisdiction Award, AFJROTC Harlan High School
- Awarded 2nd Placement in Ready Writing Texas UIL
- Honor Roll for all four years of high school
Bachelor of Arts - Pre-Law
05.2024
- Received Texas Excellence Grant
- Received Distinguished Precedential Scholarship
- Received UTSA Academic Excellence
- Dean's List [Fall and 2021]
- Dean's List [Spring and 2022]
- Honoree of Gamma Beta Phi Honor Society
- Honoree of UTSA Honors College
- Honoree of Golden Key Internal Honour Society
Skills
- Time Management
- Microsoft Excel
- Team Management Understanding
- Staff Management
- Technical Proficiency
- Managing Operations and Efficiency
- Administration and Reporting
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Work Task Prioritization
- Cooperative Attitude
- Cash Register Operation
- Microsoft Office
- Goal-Setting and Achievement
- Inventory System Operation
- Till Counting
- Customer Service and Assistance
References
Zack Burleson
Bill Millers Store Manager
Personal Phone: +1(210)-305-6239
Christian Ferrin
Bill Millers Assistant Manager
Personal Phone: +1 830-355-7515
Chris Martinez
Bill Millers Assistant Manager
Personal Phone: +1 210-800-1768
Lee Tilly
Bill Millers Breakfast Manager
Personal Phone: +1 210-919-4940
Timeline
Restaurant Staff Leader - Bill Millers Bar-B-Q
07.2019 - Current
Host - Six Flags Fiesta Texas
06.2017 - 10.2017
John M. Harlan High School - High School Diploma,
The University of Texas At San Antonio - Bachelor of Arts, Pre-Law