Andrew Stover
Cape Coral,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Cape Coral, PA
10.2015 - 06.2025
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Ramp Supervisor
US Airways
06.2000 - 07.2015
- Created load plans and performed calculations to prepare for assigned flights.
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Maintained documentation, completed shift paperwork, and submitted information for team payroll.
- Completed aircraft reset functions, such as cabin service, refueling, and cargo actions to meet departure schedules.
- Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
Store Manager
Goodyear Auto Service Center
York, PA
07.1995 - 07.2000
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Spring Grove Area High School
Spring Grove, PA06-1990
Skills
- Account management
- Complaint resolution
- Retail sales customer service
Timeline
Customer Service Representative
Lowes Home Improvment
10.2015 - 06.2025
Ramp Supervisor
US Airways
06.2000 - 07.2015
Store Manager
Goodyear Auto Service Center
07.1995 - 07.2000
High School Diploma -
Spring Grove Area High School
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