Andrew Stover
Cape Coral,FL
Summary
Dynamic customer service professional with extensive experience at Lowe's Home Improvement, excelling in complaint resolution and account management. Proven track record of enhancing customer retention and training staff to deliver exceptional service. Skilled in retail sales and adept at scheduling, ensuring operational efficiency in fast-paced environments
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Cape Coral, FL
10.2015 - 06.2025
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Ramp Supervisor
US Airways
Harrisburg, PA
06.2000 - 07.2015
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Maintained documentation, completed shift paperwork, and submitted information for team payroll.
- Completed aircraft reset functions, such as cabin service, refueling, and cargo actions to meet departure schedules.
- Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 12 daily flights.
Store Manager
Goodyear Auto Service Center
York, PA
07.1995 - 07.2000
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma - undefined
Spring Grove Area High School
06.1990
Skills
- Complaint resolution
- Scheduling
- Retail sales customer service
- Computer proficiency
- Executive management support
- Data analysis
Timeline
Customer Service Representative
Lowes Home Improvment
10.2015 - 06.2025
Ramp Supervisor
US Airways
06.2000 - 07.2015
Store Manager
Goodyear Auto Service Center
07.1995 - 07.2000
High School Diploma - undefined
Spring Grove Area High School
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