Andrew Stringer
Thornton,CO
Summary
Accomplished Parts Sales Specialist with a proven track record at Marini Diesel Inc, enhancing customer satisfaction and streamlining inventory management. Leveraged expert product sourcing and customer service skills to boost efficiency and foster strong vendor relations. Demonstrated leadership by sharing market insights and pioneering continuous improvement initiatives, significantly reducing order processing errors.
Reliable Parts Technician bringing 20+ years of experience in automotive and truck parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Parts Technician
Marini Diesel Inc
09.2020 - 06.2024
- Participated in regular staff meetings, sharing insights into market trends and presenting ideas for continuous improvement initiatives within the department.
- Managed inventory effectively, ensuring optimal stock levels for high-demand items.
- Streamlined order processing procedures, reducing errors and increasing efficiency.
- Implemented an effective system for tracking special orders, reducing wait times for customers and improving overall satisfaction levels.
- Contributed to a reduction in returns by verifying the accuracy of part numbers prior to fulfillment of customer orders.
- Increased customer satisfaction by providing expert advice on parts selection and application.
- Demonstrated strong attention to detail when assembling custom parts orders, ensuring all components were packaged securely and shipped promptly.
- Assisted customers in troubleshooting issues, offering solutions that led to repeat business and referrals.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Adhered to company guidelines for performance and compliance.
Parts Technician
Cummins Inc.
11.2016 - 08.2020
- Assisted with the training of new Parts Technicians, sharing knowledge and best practices for efficient operations.
- Streamlined order processing for faster customer service and improved satisfaction rates.
- Contributed to increased sales through upselling related products or suggesting alternative solutions when original items were unavailable.
- Provided expert advice to customers on suitable parts for their equipment, enhancing customer trust and loyalty.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Parts Technician
Rush Truck Centers
08.2007 - 11.2016
- Assisted with training of new Parts Technicians, sharing knowledge and best practices for efficient operations.
- Developed effective communication strategies within the team that resulted in reduced miscommunications regarding part orders and inventory levels.
- Reduced downtime in repair shop by maintaining accurate stock levels of essential parts.
- Kept up-to-date with industry advancements through ongoing professional development opportunities such as trade shows, conferences, and workshops.
- Enhanced inventory management by implementing an efficient parts tracking system.
- Contributed to increased sales through upselling related products or suggesting alternative solutions when original items were unavailable.
- Improved overall efficiency by cross-referencing multiple supplier catalogs when sourcing hard-to-find parts.
- Established strong relationships with suppliers, fostering a reliable network for timely delivery of orders.
- Supported service technicians by accurately identifying required replacement components, reducing repair times significantly.
- Collaborated with vendors to negotiate better pricing, resulting in cost savings for the company.
- Provided expert advice to customers on suitable parts for their equipment, enhancing customer trust and loyalty.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Participated in the Rush Tech Skills Rodeo in 2014 and 2015 for parts
- Had management as for opinions on operations
Parts Technician
Mccandless International Trucks Inc.
05.2005 - 08.2007
- Kept up-to-date with industry advancements through ongoing professional development opportunities such as trade shows, conferences, and workshops.
- Contributed to increased sales through upselling related products or suggesting alternative solutions when original items were unavailable.
- Improved overall efficiency by cross-referencing multiple supplier catalogs when sourcing hard-to-find parts.
- Established strong relationships with suppliers, fostering a reliable network for timely delivery of orders.
- Supported service technicians by accurately identifying required replacement components, reducing repair times significantly.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Provided expert advice to customers on suitable parts for their equipment, enhancing customer trust and loyalty.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Education
GED -
Arvada West High School
Arvada, CO04.1999
Skills
- Health and safety
- Environmental awareness
- Product sourcing
- Sales Training
- Product Demonstration
- Ordering parts
- Customer Service
- Industry Trends
- Problem-solving skills
- Improving customer satisfaction
- Team Collaboration
- Vehicle operations knowledge
- Verbal and written communication
- Clean Driving Record
- Email Communication
- Forklift Operation
- Invoice Processing
- Training and coaching
- Inventory Management
- Order Fulfillment
- Inventory Auditing
- Cycle counting
- Vendor Relations
- Customer Education
- Customer relationship development
- Payment Processing
- Customer Needs Assessment
- Product Recommendations
Timeline
Parts Technician
Marini Diesel Inc
09.2020 - 06.2024
Parts Technician
Cummins Inc.
11.2016 - 08.2020
Parts Technician
Rush Truck Centers
08.2007 - 11.2016
Parts Technician
Mccandless International Trucks Inc.
05.2005 - 08.2007
GED -
Arvada West High School
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