Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Andrew Suazo

Lafayette,LA

Summary

Dynamic business leader with a proven track record in operational excellence and strategic leadership. Expertise in driving business growth, optimizing processes, and leading high-performing teams. Recognized for identifying improvement opportunities and implementing initiatives that enhance efficiency and profitability. Adept at developing and executing business strategies while fostering strong client relationships to achieve sustainable results.

Overview

9
9
years of professional experience

Work History

Chief Results Officer

Nexodus
01.2024 - Current
  • Developed and implemented policies and procedures to ensure compliance with government regulations.
  • Developed strategies for improving operational efficiency while reducing costs.
  • Managed a team of professionals to ensure operational efficiency and effectiveness.
  • Directed strategic planning and implementation of organizational goals.
  • Monitored and reported on operational performance metrics.
  • Led training and development programs to enhance team skills and performance.
  • Negotiated contracts and agreements with vendors and partners.
  • Implemented new technologies as needed to enhance productivity levels in the workplace.
  • Analyzed market trends to inform business decisions and strategies.
  • Audited company's legal documents to verify compliant policies and procedures.

Business Systems/Administrative Manager

Ternus Lending
Dallas, TX
04.2024 - 07.2024
  • Developed & Implemented Administrative Procedures: Spearheaded the design and implementation of streamlined administrative processes, boosting team efficiency and ensuring optimal workflow across departments.
  • Budget & Performance Monitoring: Prepared and presented regular progress reports tracking budget expenditures, workflow performance, and key performance metrics, providing insights for strategic decision-making.
  • Project Coordination & Deadline Management: Collaborated closely with executive staff to ensure timely completion of project deliverables and successfully met deadlines for various departmental initiatives.
  • Office Resource Management: Oversaw the maintenance of office equipment, supplies, and facilities to ensure operational readiness, creating a cost-efficient and smooth-running office environment.
  • Departmental Support: Worked closely with departmental managers to assist in the development and execution of project plans, ensuring resources were allocated effectively and tasks were prioritized.
  • Policy Interpretation & Communication: Acted as a key resource for interpreting company policies and procedures, ensuring clear and consistent communication across all levels of the organization.
  • Software Integration & Process Optimization: Implemented new software solutions in departments such as HR and Accounting, improving operational efficiency, accuracy, and streamlining workflows.
  • Vendor Research & Cost Savings: Conducted in-depth research on potential vendors, identifying cost-effective office supplies and services while ensuring the best value for the organization.
  • Contract Review & Negotiation: Diligently reviewed and negotiated contracts, terms, and rates with suppliers and service providers, safeguarding the company’s interests and ensuring favorable agreements.
  • Regulatory Compliance: Evaluated, developed, and implemented systems and procedures to ensure regulatory compliance, reducing risk and ensuring legal alignment with industry standards.
  • CRM System Management: Managed CRM updates, backup processes, report generation, and troubleshooting of system issues, ensuring the reliability and accuracy of customer data.
  • Document & File Organization: Established and maintained an organized system for the management of critical documents, files, and records to ensure quick retrieval and compliance with internal and regulatory standards.
  • Administrative Process Optimization: Designed and executed administrative processes that prioritized key tasks, enhancing productivity and establishing clear responsibilities for personnel across departments.
  • Business Process Design & Analysis: Analyzed business processes, created data models, and developed process flows to support system implementation, enhancing operational efficiency.
  • Requirements Gathering & Stakeholder Engagement: Led workshops, interviews, and surveys to gather detailed requirements from stakeholders, ensuring alignment of system designs with business needs.
  • Application & Data Structure Familiarity: Developed a comprehensive understanding of existing applications and associated data structures, facilitating smoother system updates and integration.
  • Software Configuration & Customization: Configured software settings based on functional specifications to tailor applications to meet the needs of the business, improving system functionality and user experience.
  • Collaboration on System Integration: Partnered with technical teams to ensure the successful integration of new systems into the company’s existing infrastructure, ensuring minimal disruption and seamless adoption.

Assistant Vice President Operations Support & Treasury Management Manager

State Bank of Texas
Irving, TX
07.2023 - 12.2023
  • Strategic Leadership & Oversight: Lead the daily operations of the Treasury Management department, ensuring optimal execution of cash management, liquidity, and risk mitigation strategies to support organizational growth and financial stability.
  • Process Optimization & Efficiency: Drive continuous improvement initiatives, optimizing treasury operations through process redesign, automation, and the implementation of cutting-edge software solutions to increase efficiency, reduce costs, and enhance service delivery.
  • Treasury Software Implementation: Lead the evaluation, selection, and implementation of advanced treasury management software, ensuring seamless integration with existing systems, improving data accuracy, and streamlining cash management processes.
  • Policy & Procedure Development: Develop, implement, and update comprehensive policies and procedures for treasury management activities, ensuring compliance with internal controls, regulatory requirements, and industry best practices.
  • Team Leadership and Development: Manage and mentor a high-performing team of treasury professionals, fostering a collaborative and results-driven culture, while providing guidance on operational best practices, career growth, and continuous learning.
  • Cross-Functional Collaboration: Partner with Finance, Risk Management, IT, Compliance, and other key stakeholders to ensure the successful alignment of treasury operations with broader organizational objectives and strategic priorities.
  • Financial Forecasting & Cash Flow Management: Oversee the forecasting and management of cash flow, ensuring optimal liquidity to meet operational needs, while minimizing financial risks, and enhancing working capital.
  • Client Relationship Management: Cultivate and maintain strong relationships with corporate clients, providing tailored treasury solutions that enhance cash management efficiency, and drive customer satisfaction.
  • Regulatory Compliance & Risk Management: Ensure compliance with applicable financial regulations, internal audit standards, and risk management protocols, while proactively identifying and mitigating financial risks within the treasury function.
  • Treasury Reporting & Analytics: Direct the preparation and presentation of detailed treasury reports, offering actionable insights into cash positions, liquidity, investments, and financial trends to senior management for informed decision-making.

Core Systems Manager

Catalyst Bank
Opelousas, LA
10.2021 - 07.2023
  • Lead and Innovate: Spearheaded the management, optimization, and continuous improvement of core enterprise systems, ensuring seamless functionality across departments.
  • Strategic Planning & Implementation: Developed and executed strategic plans for system upgrades, migrations, and integrations, aligning with business objectives, and driving innovation.
  • Team Leadership & Collaboration: Led a dynamic team of IT professionals, providing mentorship, fostering a collaborative culture, and ensuring high-quality support for system users.
  • Data Integrity & Security: Championed initiatives to ensure data accuracy, security, and compliance with industry standards, reducing risk and maintaining confidentiality.
  • Cross-Functional Liaison: Collaborated closely with various department leaders to understand needs, translating them into effective system solutions that enhanced operational efficiency.
  • System Troubleshooting & Support: Proactively identified and resolved technical issues, minimizing downtime, and ensuring optimal performance for all users.
  • Process Improvement: Continuously evaluated system performance, identified bottlenecks, and recommended solutions to streamline processes and increase system efficiency.
  • Training and Support: Provided ongoing training to end users and internal teams, ensuring smooth adoption of new systems and updates.
  • Project Management & Technology Integration: Lead major projects, including software system upgrades and new technology implementations, managing project timelines, budgets, and stakeholder communication to ensure successful deployment and adoption.
  • Vendor Management & Cost Control: Negotiate with financial institutions, service providers, and technology vendors to secure cost-effective and efficient solutions for treasury operations, ensuring value maximization and cost optimization.
  • Crisis Management & Problem Resolution: Serve as a key point of contact during operational disruptions, swiftly addressing issues related to system outages, liquidity challenges, or other urgent matters to maintain business continuity.

VP Loan Operations & Credit Card Services Manager

CSE Federal Credit Union
Lake Charles, LA
01.2019 - 10.2021
  • Strategic Leadership & Vision Execution: Developed and implemented comprehensive strategic plans to drive the organization’s vision, ensuring alignment with both short-term goals and long-term growth objectives.
  • Operational Excellence: Formulated and executed policies that significantly improved operational efficiency and productivity, ensuring seamless daily operations across multiple departments.
  • Business Development & Expansion: Directed business development initiatives, including high-impact acquisitions and joint venture agreements, positioning the company for sustained growth and market expansion.
  • Vendor & Contract Negotiation: Negotiated favorable contracts with vendors for products, services, and supplies, driving cost savings while maintaining high-quality standards and performance.
  • Financial Oversight & Budgeting: Led financial operations, including budgeting, forecasting, and comprehensive financial analysis, ensuring the organization’s financial health and profitability.
  • Cross-Departmental Leadership: Provided strategic oversight across all departments, fostering collaboration and ensuring smooth, efficient operations throughout the organization.
  • Project & Event Coordination: Organized and executed special projects such as corporate events and marketing campaigns, enhancing brand presence and internal culture.
  • Executive Collaboration & Decision-Making: Collaborated closely with the executive team on high-level decisions related to company-wide initiatives, driving innovation and achieving organizational goals.
  • Process Improvement & Cost Savings: Spearheaded process improvements that led to measurable cost savings, streamlining workflows, reducing inefficiencies, and increasing operational effectiveness.
  • Market Trend Analysis & Growth Strategy: Conducted in-depth market trend analysis to identify opportunities for growth within existing markets and explore new market opportunities, driving the company’s competitive edge.
  • Regulatory Compliance & Risk Management: Ensured compliance with federal, state, and local laws regarding employment practices, reducing legal risk and upholding organizational integrity.
  • Customer Service Enhancement: Led initiatives to enhance customer service processes, elevating customer satisfaction while maintaining high quality assurance standards.
  • Incentive Program Design: Designed and implemented motivational incentive programs that drove employee engagement, aligned performance with profitability targets, and contributed to a positive work culture.
  • Product Launch Support: Played a key role in product launches, coordinating promotional activities with sales teams and ensuring smooth market introductions of new products and services.
  • Innovation & Strategic Offerings: Led the design and execution of new strategic offerings, enhancing the company’s product and service suite to meet evolving market demands.
  • On-Time, Under-Budget Project Execution: Drove successful project management initiatives, ensuring timely delivery of projects within budget while adhering to strict project road maps and timelines.
  • Technological Advancements: Oversaw the implementation of technological improvements, reducing waste, eliminating bottlenecks, and ensuring operational efficiency across all processes.
  • Organizational Transformation: Strategized and executed transformational initiatives, capitalizing on emerging industry trends to revitalize operations, improve market positioning, and future-proof the business.
  • Credit Card Product & Service Launches: Coordinated the successful launch of new credit card products and services, enhancing the company’s offerings and increasing customer satisfaction.

Deposit Operations Associate / SR Call Center Innovation Coordinator

JD Bank
Jennings, LA
06.2015 - 01.2019
  • Deposit Operations Management:Process and manage a wide range of deposit transactions including deposits, withdrawals, and account maintenance, ensuring accuracy and efficiency.
    Resolve discrepancies in customer accounts and perform necessary corrections, ensuring minimal disruption to service delivery.
    Assist with the monitoring and daily balancing of customer accounts, ensuring compliance with internal and external banking regulations.
    Identify and proactively mitigate risks associated with deposit operations by following industry best practices and compliance guidelines.
  • Call Center Operations & Support:Lead and coordinate the execution of call center activities, ensuring timely and high-quality service for both internal and external customers.
    Resolve complex customer inquiries and escalations with a focus on timely resolution, customer satisfaction, and maintaining high first-contact resolution rates.
    Analyze call center metrics to continuously improve response times, service quality, and employee productivity.
    Mentor and train junior staff members on call center systems, customer service techniques, and deposit-related inquiries.
  • Innovation & Process Improvement: Spearhead the implementation of innovative strategies and technologies to enhance call center operations and deposit-related services.
    Collaborate with cross-functional teams to identify process inefficiencies and develop strategies for operational improvement, resulting in streamlined workflows and improved customer experiences.
    Lead the integration of new software solutions for both deposit operations and call center functions, ensuring a smooth transition and minimal disruptions to ongoing services.
    Conduct regular assessments of implemented innovations to ensure they meet operational goals, customer expectations, and business objectives.
  • Project Management & Implementation:Manage and execute the end-to-end implementation of new deposit systems, software, and call center technologies, ensuring a smooth transition and minimal service disruptions.
    Oversee project timelines, allocate resources, and ensure milestones are met within established deadlines, while maintaining high standards of quality and compliance.
    Collaborate with IT teams and vendors to customize and optimize technology solutions that meet the evolving needs of the organization and its customers.
    Communicate effectively with stakeholders to provide updates, manage expectations, and ensure a clear understanding of project progress.
  • Customer-Centric Service Excellence:Proactively identify customer needs and provide personalized solutions in a timely and professional manner, creating a positive and lasting impact on customer relationships.
    Maintain a deep understanding of banking products and services to provide accurate, knowledgeable responses to customer inquiries related to deposits, accounts, and transactions.
    Implement best practices in customer service that foster a positive experience for clients, while maintaining compliance with industry standards and regulations.
  • Data Analysis & Reporting:Generate and analyze detailed reports on deposit activities, call center performance, and customer interactions to identify trends, optimize processes, and improve operational efficiency.
    Provide data-driven insights and recommendations to senior leadership for informed decision-making and continuous improvement initiatives.
    Track key performance indicators (KPIs) to measure success, highlight areas for development, and set new goals for operational enhancement.
  • Cross-Departmental Collaboration & Leadership:Build strong relationships with departments such as IT, Compliance, and Customer Service to drive effective collaboration and successful implementation of initiatives.
    Act as a liaison between the Deposit Operations team and Call Center leadership, ensuring alignment of goals, priorities, and service standards.
    Promote a culture of continuous improvement, innovation, and teamwork across the organization.

Education

Bachelor of Science - Organizational Leadership Management

Louisiana Bankers Association
Baton Rouge, LA
07-2018

Project Management Certification -

McNeese State University
Lake Charles, LA

Bachelor of Business Economics -

McNeese State University
Lake Charles, LA

Skills

  • Strategic Planning – Ability to craft long-term strategies that drive organizational growth and success
  • Executive Leadership – Proven track record of leading and inspiring teams at the highest levels
  • Business Process Reengineering – Expertise in redesigning business processes to improve efficiency and reduce costs
  • Financial Management – Strong understanding of managing budgets, financial planning, and resource allocation
  • Risk Assessment – Skilled at identifying potential risks and developing strategies to mitigate them
  • Change Management – Ability to lead and manage organizational changes effectively
  • Business Analysis – Deep insight into analyzing business operations and identifying opportunities for improvement
  • Compliance Management – Expertise in ensuring adherence to industry regulations and company policies
  • Innovation and Creativity – Demonstrating an ability to bring fresh, innovative ideas to complex business problems
  • Operations Management – Experience in overseeing day-to-day operations and optimizing performance
  • Project Management – Proven ability to manage complex projects from inception to completion
  • Mergers and Acquisitions – Experience with navigating the complexities of mergers and acquisitions
  • Corporate Strategy Development – Crafting and implementing strategic plans to achieve corporate goals
  • Team Collaboration – Leading diverse teams, fostering collaboration, and ensuring alignment with business objectives
  • Data Analytics – Skilled in analyzing data to inform decisions and drive business strategies
  • Stakeholder Engagement – Strong ability to communicate and collaborate with stakeholders at all levels
  • Performance Metrics – Expertise in establishing and monitoring key performance indicators (KPIs) to track business success
  • Process Improvement – Focus on continuously improving systems and processes to achieve greater efficiency
  • Analytical and Critical Thinking – Ability to analyze situations, identify key issues, and develop data-driven solutions
  • Organizational Leadership – Leading across departments to create a cohesive, high-performing organization

Timeline

Business Systems/Administrative Manager

Ternus Lending
04.2024 - 07.2024

Chief Results Officer

Nexodus
01.2024 - Current

Assistant Vice President Operations Support & Treasury Management Manager

State Bank of Texas
07.2023 - 12.2023

Core Systems Manager

Catalyst Bank
10.2021 - 07.2023

VP Loan Operations & Credit Card Services Manager

CSE Federal Credit Union
01.2019 - 10.2021

Deposit Operations Associate / SR Call Center Innovation Coordinator

JD Bank
06.2015 - 01.2019

Bachelor of Science - Organizational Leadership Management

Louisiana Bankers Association

Project Management Certification -

McNeese State University

Bachelor of Business Economics -

McNeese State University

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Andrew Suazo