Andrew Sudduth
Administrative Assistant
Oceanside,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Travel Trust
02.2023 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management, banking deposits, commission maintenance.
- Developed and updated spreadsheets and databases.
- Managed filing system, entered data and completed other clerical tasks.
HR Coordinator/Recruiter
Solomon Page
08.2022 - 12.2022
- Operated and maintained applicant tracking and candidate management systems.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Coordinated incoming job requisitions and applications.
- Reached out to qualified referral candidates to obtain applications.
- Scheduled and conducted 6 interviews each week.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Recruited top talent to maximize profitability.
- Fostered positive work environment through comprehensive employee relations program.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Receptionist
HB Staffing
06.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
HR Assistant
Robert Half
07.2020 - 03.2022
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Oversaw and managed hiring process and assisted human resources.
- Supported coordination of benefits open enrollment activities and process.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and redirected incoming phone calls for office.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Responded to employee inquiries regarding benefits and other HR topics.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Updated and maintained employee attendance records.
- Compiled employee records from individual departments to maintain central files.
- Tracked various statistics and kept detailed records to support human resources department.
- Helped employees register for benefits programs using online portals.
- Assisted with creating employee handbooks and manuals.
- Aided staff with employee performance review paperwork and documentation.
Education
No Degree - German
Palomar College
San Marcos, CASkills
- Database Management
- Presentation Design
- Calendar Management
- Workflow Optimization
- Expense Reporting
- Reception Oversight
- Filing
- Research
- Scheduling
- Invoice Processing
- Report Writing
- Data Entry
- Document Control
- Office Administration
- Minute Taking
- Spreadsheet Management
- Meeting Planning
- Information Security
- Travel Coordination
- Letter Preparation
- Clerical Support
- Mail Handling
- Quality Assurance
- Proposal Writing
- Appointment Scheduling
- Microsoft Word
- Package Routing
- Coordination
- Business Administration
- Professional and Mature
- Supervising Staff
- Statistical Data Gathering
- Data Organization
- Conflict Mediation
- Multi-Line Phone Systems
- Credit and Collections
- Reading Comprehension
- Travel Administration
- Conference Planning
- Payroll and Budgeting
- Training and Coaching
- Human Resource Laws
- Program Files Maintenance
- Administrative Support
- Critical Thinking
- Accounting Skills
- Multi-Line Phone Proficiency
- Document Retrieval
- Spreadsheet Development
- Labor Relations
- Internal Communications
- Customer and Client Relations
- Recordkeeping
- Document Conversion
- Travel Planning
- Dedicated Team Player
- Computer Skills
- Professional Communication
- Accounting Support
- Recruiting
- Strategic Planning
- Microsoft PowerPoint
- Paperwork Drafting
- Strong Problem Solver
- OSHA Compliance
- Deadline-Oriented
- Computer Proficiency
- Team Bonding
- Multi-Line Telephone Systems
- Time Management
- Microsoft Office Suite
- Prioritization
- Data Collection
- Meeting Arrangements
Timeline
Administrative Assistant
Travel Trust
02.2023 - 07.2023
HR Coordinator/Recruiter
Solomon Page
08.2022 - 12.2022
Receptionist
HB Staffing
06.2022 - 08.2022
HR Assistant
Robert Half
07.2020 - 03.2022
No Degree - German
Palomar College