Andrew Suhon

Work History

Senior Manager of IT

Campbell Transportation Co., Inc.

01.2022 - Current

Create and incorporate visionary IT direction to facilitate continued company growth.
Oversee all of IT Systems, Networks, CyberSecurity and Support Operations.
Consolidate vendors and renegotiated contracts to optimize costs.
Provided strong leadership to enhance team productivity and morale.
Manage IT Staff and support operations to align with corporate SLA's.
Designed internal AI Chat-bot using Microsoft Azure.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Develop, implement and maintain IT Policies and Procedures, Disaster Recovery and Business Continuity Plans.
Create and implement annual IT budgets.
Manage all corporate communication accounts.
Project Management
Work closely with executive team leaders and department heads to provide solutions where needed.
Cyber Security Awareness
Coordinated office relocations.
Coordinated new office buildouts.
Planned, Executed and managed through 2 company acquisitions in 2 years.
Developed new software with 3rd party-vendor to satisfy new business needs.
Operational Excellence Team Member - Executive Management Team selected 3 key Senior Management individuals to research key corporate issues to advise Board members and Executive team on findings and develop resolutions to those findings.
Led cross-functional teams to achieve project milestones and deliver high-quality results.
Ensure compliance with United States Coast Guard regulations.
Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Mentored junior staff members for skill development and career progression within the organization.
Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Consistently met or exceeded annual performance targets set by senior leadership.
Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Led market analysis efforts to identify emerging trends, informing strategic decision-making and future investments.

Manager of IT

Campbell Transportation Co., Inc.

03.2017 - 01.2022

Collaborated with 3rd-party vendor on continued development of internal software to meet ever-changing business needs.
Utilized Agile approach to software development while working as the product owner.
Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.

System Administrator

Campbell Transportation Co., Inc.

08.2012 - 03.2017

Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
Provisioned new software and hardware for use, following established security policies.
Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Maintained a high level of customer satisfaction for roughly 300 users by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
Completed reports detailing network and systems performance and downtime issues.
Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring of 25 servers.

Summary

Overview

Work History

Senior Manager of IT

Manager of IT

System Administrator

Education

Associate of Science - Network And System Administration

Diploma - Electrician

Skills

Military

Certification

Timeline

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