Andrew Swanson
Los Alamitos,CA
Summary
Dynamic and reliable bartender with extensive experience at Gladstones, recognized for enhancing customer satisfaction through exceptional service and strong multitasking abilities. Proven track record in training staff and maintaining high hygiene standards, while efficiently managing high-volume service during peak hours. Committed to delivering memorable dining experiences.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
16
16
years of professional experience
Work History
Bartender
Gladstones
07.2015 - Current
- Crafted and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Collaborated with kitchen staff to synchronize drink orders with food service efficiently.
- Trained new bartenders on mixing techniques, customer service, and bar operations.
- Led team in maintaining high service standards during peak hours, improving workflow efficiency.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Chilis
01.2012 - 01.2015
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Managed multiple tables efficiently, ensuring timely order delivery and satisfaction.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Trained new servers on menu items, service standards, and operational procedures.
Host
TGIF Fridays
01.2010 - 01.2011
- Greeted and seated guests, ensuring optimal dining experience through attentive service.
- Managed reservation system, optimizing table turnover and maximizing guest flow during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hosts on best practices for guest interaction and restaurant protocols.
Education
High School Diploma -
Millikan High School
Long Beach, CASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Employee of the year 2023
- Saved company thousands of dollars in labor cost by being able to do every job in the restaurant
- Supervised team of 12-16 staff members.
Timeline
Bartender
Gladstones
07.2015 - Current
Server
Chilis
01.2012 - 01.2015
Host
TGIF Fridays
01.2010 - 01.2011
High School Diploma -
Millikan High School
Employee of the year 2023
Voted 2023 employee of the year by the Owner and GM.