ANDREW TENNISON
The Colony,TX
Summary
I am a motivated and dependable professional seeking a position where I can utilize my extensive experience in customer service, administrative support, and healthcare operations. Committed to delivering high-quality service, maintaining accuracy, and contributing to a team-oriented, fast-paced work environment. I am eager to support organizational goals through strong communication, multitasking, and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Operating Room Surgical Coordinator/Scheduler
Baylor Scott & White
11.2024 - Current
- Detail-oriented healthcare professional with extensive experience coordinating surgical procedures and managing pre- and post-operative logistics. Skilled in scheduling surgeries, verifying insurance authorizations, maintaining HIPAA-compliant medical records, and supporting multidisciplinary surgical teams. Proficient in electronic health record systems and effective in-patient communication, billing coordination, and regulatory compliance. Known for strong organizational skills, patient-centered care, and ensuring seamless clinical workflows to enhance surgical outcomes.
Emergency Room Tech/Hospital Unit Secretary
Baylor Scott & White
10.2021 - 11.2024
- Experienced and highly dependable Emergency Nurse Technician with a strong background in providing direct patient care and trauma support in fast-paced ER settings. Proficient in performing clinical tasks such as blood draws, EKGs, glucose checks, wound care, splinting, and casting. Skilled in assisting during trauma situations by performing CPR, controlling bleeding, monitoring vitals, and preparing necessary equipment to aid in patient treatment. Known for working well under pressure, multitasking effectively, and working seamlessly with nursing and physician teams. Also experienced as an ED Health Unit Coordinator, managing administrative responsibilities including answering calls, coordinating transfers, arranging transportation, scheduling consults, and maintaining accurate electronic documentation. Committed to delivering compassionate care and supporting high-quality emergency services.
Front Desk Staff/POR/PSS
Baylor Scott & White
11.2020 - 01.2022
- Experienced and patient-focused healthcare professional with a strong background in front desk operations and clinical support. Skilled in performing patient check-ins and check-outs, scheduling appointments, verifying insurance, handling referrals, and responding to phone inquiries with professionalism and care. Proficient in using EPIC to manage appointments, input patient information, and collect payments. Known for delivering excellent customer service and ensuring a smooth experience for all patients. Cross-trained as a medical assistant with hands-on experience in rooming patients, taking vitals, recording medical histories, and preparing exam rooms for providers. Highly organized, adaptable, and committed to supporting both clinical and administrative workflows in a fast-paced healthcare environment.
Aquatic Coordinator/Director
YMCA
11.2017 - 08.2020
- Experienced Aquatics Director and Coordinator with a proven track record of managing large teams and overseeing day-to-day operations across two YMCA locations. Supervised and scheduled over 35 lifeguards and swim instructors for both group and private lessons, while handling payroll, training, and departmental administration. Demonstrated strong leadership and customer service skills by resolving member concerns, managing lesson enrollment, and ensuring high satisfaction. Responsible for maintaining accurate records and documentation for both staff and members. Known for excellent organizational abilities, problem-solving skills, and the ability to manage multiple priorities in a fast-paced, community-centered environment.
Member Service Rep
YMCA
11.2017 - 08.2020
- Dedicated Member Services Representative with experience providing exceptional customer service in a fast-paced fitness and wellness environment. Skilled in managing member accounts, processing payments for memberships, and additional services such as scheduling personal training, swim lessons, and classes. Known for resolving member inquiries with professionalism and efficiency, ensuring a positive and supportive experience for all clients. Strong attention to detail, communication skills, and a commitment to maintaining high standards of service.
Shipping Coordinator
JCPenney's
11.2008 - 08.2012
- Experienced International Shipping Coordinator with a background in managing all incoming and outgoing international mail and packages at JCPenney's corporate headquarters. Responsible for maintaining accurate shipment records, ensuring compliance with shipping protocols, and providing exceptional customer service. Known for attention to detail, efficient handling of deliveries, attention to detail, and reliable coordination of logistics to support company operations.
Customer Service Rep
Check-N-Go
02.2004 - 06.2008
- Experienced Customer Service Representative with a background in providing exceptional support in a fast-paced financial services environment. Skilled in processing and verifying loan applications, managing sensitive customer information, and maintaining accurate digital records. Proficient in handling cash transactions, collections, and delivering personalized service to meet individual customer needs. Known for strong attention to detail, problem-solving skills, and commitment to maintaining a positive customer experience.
Cashier/Supervisor/Scan Coor
Albertsons
09.1997 - 12.2003
- Reliable and experienced retail professional with a strong track record of advancement from Cashier to Supervisor and ultimately Scan Coordinator. Skilled in front-end store operations, customer service, team supervision, and transaction accuracy. As Scan Coordinator, managed product data in the store's computer system, updated pricing and scanning codes, and ensured accurate signage and shelf tags in alignment with weekly promotions. Known for attention to detail, strong organizational skills, and the ability to adapt and lead in a fast-paced retail environment.
Education
High School Diploma -
Plano East Senior High
01.2002
Bachelor's in Music - Music
Collin County Community College
01-2028
Skills
- Front Office & Administrative Operations
- Data Entry & Record Keeping
- General Office & Clerical Skills
- Scheduling & Calendar Management
- Payroll Processing & Budget Handling
- Project Management
- Help Desk & Technical Support
- Strong PC & Apple Operating Systems
- Strong communication skills
- Insurance verification
- Professionalism and confidentiality
- Patient coordination
PROFILE
Motivated and personable business professional with extensive experience in customer service and office administration. Quick to master new technologies, systems, and procedures, with a proven ability to handle sensitive and confidential information with discretion. Recognized for producing accurate, timely work and maintaining a positive, team-oriented attitude under pressure. Adaptable, dependable, and highly collaborative—thrives in fast-paced, deadline-driven environments while delivering exceptional service and support.
Timeline
Operating Room Surgical Coordinator/Scheduler
Baylor Scott & White
11.2024 - Current
Emergency Room Tech/Hospital Unit Secretary
Baylor Scott & White
10.2021 - 11.2024
Front Desk Staff/POR/PSS
Baylor Scott & White
11.2020 - 01.2022
Aquatic Coordinator/Director
YMCA
11.2017 - 08.2020
Member Service Rep
YMCA
11.2017 - 08.2020
Shipping Coordinator
JCPenney's
11.2008 - 08.2012
Customer Service Rep
Check-N-Go
02.2004 - 06.2008
Cashier/Supervisor/Scan Coor
Albertsons
09.1997 - 12.2003
High School Diploma -
Plano East Senior High
Bachelor's in Music - Music
Collin County Community College
Similar Profiles
Grace E. GodleyGrace E. Godley
Community Health Worker at Baylor Scott&White Quality Alliance, Baylor Scott&White HealthCommunity Health Worker at Baylor Scott&White Quality Alliance, Baylor Scott&White Health
Landon Carver, RN-BCLandon Carver, RN-BC
Nurse Supervisor-Medical/Surgical Unit-(Colorectal and Emergency General Surgery) at Baylor University Medical Center-Baylor Scott & WhiteNurse Supervisor-Medical/Surgical Unit-(Colorectal and Emergency General Surgery) at Baylor University Medical Center-Baylor Scott & White
Gia Rodoni, RNGia Rodoni, RN
Registered Nurse, Step Down ICU Unit at Baylor Scott & White HealthRegistered Nurse, Step Down ICU Unit at Baylor Scott & White Health
Edinam KokutseEdinam Kokutse
RN, Acute Care Float Pool at Baylor Scott & WhiteRN, Acute Care Float Pool at Baylor Scott & White
Ryan HavensRyan Havens
Manager | Trainer (Concurrent) at Chick-fil-AManager | Trainer (Concurrent) at Chick-fil-A