Andrew Terrell
Oxford,GA
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Dedicated to completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
13
13
years of professional experience
Work History
Journeyman Service Technician
McKenney's
04.2017 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Assist with apprentice training, as well as health care training.
Sheet Metal Foreman
Air Heat America
09.2016 - 04.2017
- Observed safety practices and procedures to maintain safe and clean working environment.
- Fabricated, hung and insulated ductwork for new installations.
- Interpreted blueprints, schematics and technical documentation to obtain project instructions and completion requirements.
- Supervised three apprentices and offered specific recommendations to improve work quality.
Sheet Metal Foreman
Air Conditioning Specialist
03.2013 - 03.2016
- Inspected completed work to verify quality standards and compliance with criteria.
- Interpreted blueprints, schematics and technical documentation to obtain project instructions and completion requirements.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Monitored usage of supplies and materials to establish cost effective operations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Supervised four apprentices and offered specific recommendations to improve work quality
Detention Officer
Newton County Sheriff Office
01.2012 - 02.2013
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Regularly conducted security and sanitation checks.
Installation Specialist
Well Home Atlanta
01.2011 - 11.2011
- Installed radiant barriers in attics and crawl spaces to make homes more energy efficient.
- Performed blower door test to find air infiltration inside of homes.
- Demoed drywall and interior of foreclosed homes for renovations.
Education
No Degree - 2010-2011
Abraham Baldwin Agricultural College
Tifton, GAHigh School Diploma -
Newton High School
Covington, GASkills
- Customer relationship management
- Attention to detail
- Strong communication skills
- Master new skills quickly
- OSHA 30
- CPR
- Managing multiple jobs
- Safety team leader
Timeline
Journeyman Service Technician
McKenney's
04.2017 - Current
Sheet Metal Foreman
Air Heat America
09.2016 - 04.2017
Sheet Metal Foreman
Air Conditioning Specialist
03.2013 - 03.2016
Detention Officer
Newton County Sheriff Office
01.2012 - 02.2013
Installation Specialist
Well Home Atlanta
01.2011 - 11.2011
No Degree - 2010-2011
Abraham Baldwin Agricultural College
High School Diploma -
Newton High School
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