Andrew Testa
Boca Raton,FL
Summary
Highly efficient Job Title well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin Dounts
01.2022 - 06.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
Server
Larry’s Ice Cream
01.2022 - 06.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Front Clerk
Publix
01.2021 - 01.2022
- Resolved guest complaints promptly, ensuring repeat business and positive reviews.
- Kept lobby area clean and presentable at all times to create a welcoming atmosphere upon arrival.
- Streamlined check-in and check-out processes for improved guest experience.
- Enhanced customer satisfaction by efficiently managing front desk operations and providing excellent service.
Education
High School - General Studies
FLVS
Online Skills
- Order Management
- Customer Engagement
- Beverage Preparation
- Inventory Restocking
- Flexible Schedule
- Cash Handling
- Taking Orders
- Heavy Lifting
- Cleaning
- Self-discipline
- Safety awareness
- Active listening
Timeline
Crew Member
Dunkin Dounts
01.2022 - 06.2023
Server
Larry’s Ice Cream
01.2022 - 06.2022
Front Clerk
Publix
01.2021 - 01.2022
High School - General Studies
FLVS
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