Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Thao

Fresno,CA

Summary

Detail-oriented and self-motivated individual seeking opportunity to provide exceptional customer service and demonstrate leadership skill while collaborating with others.

Developed strong organizational and time-management skills in fast-paced retail environment. Demonstrated ability to maintain inventory accuracy and ensure efficient stock operations. Seeking to transition into new field where these skills can drive operational success and contribute to team goals.

Overview

2
2
years of professional experience

Work History

Stock Associate

Victoria’s Secret
09.2024 - 01.2025
  • Handled shipment in the processing center
  • Carried heavy boxes and reordered the store if needed be
  • Organized the mannequins, shelves, racks and anything related to apparel
  • Helped transport merchandise to and from the store to off-site storage locations
  • Maintained effective team member communication.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
  • Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Managed inventory storage in clean and organized fashion.
  • Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
  • Greeted customers and directed to requested products.
  • Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Mintea Barista

MinTea
03.2024 - 08.2024
  • Opened the kitchen and prepared ingredients for the day
  • Restocked when needed and organized the restaurant
  • Served out drinks
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Controlled line and crowd with quick, efficient service.

Cosmetics Stock Associate

Macy’s
11.2023 - 01.2024
  • Organized and maintain store quality control from shipments
  • Stocked inventory, retail merchandising, and packaging
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.

Kitchen Team Member

Malee’s Kitchen
02.2023 - 05.2023
  • Handled food with care as a cook, fryer, and meal prep
  • Reliable in opening or closing the restaurant
  • Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Enhanced customer satisfaction with timely and accurate food preparation, ensuring consistency in taste and presentation.
  • Maintained a clean and safe working environment by adhering to strict sanitation guidelines and following safety protocols.
  • Proactively addressed potential challenges or conflicts within the team through open communication channels, fostering a supportive work environment.

Education

High School Diploma - Kinesiology Exercise Science

Fresno State University
Fresno, CA
08-2018

High School Diploma -

Clovis East High School
Clovis, CA
05-2018

Skills

  • Self-sufficient
  • Excellent communication skills
  • Critical-thinking
  • Detail-oriented
  • Quick learner
  • Teamwork
  • Punctual
  • Bilingual English and Hmong

Timeline

Stock Associate

Victoria’s Secret
09.2024 - 01.2025

Mintea Barista

MinTea
03.2024 - 08.2024

Cosmetics Stock Associate

Macy’s
11.2023 - 01.2024

Kitchen Team Member

Malee’s Kitchen
02.2023 - 05.2023

High School Diploma - Kinesiology Exercise Science

Fresno State University

High School Diploma -

Clovis East High School

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