Andrew Tharp

• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
• Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
• Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
• Implemented store policies and procedures to remain compliant with corporate guidelines.
• Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
• Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
• Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
• Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
• Oversaw daily operations, ensuring store met its performance and sales goals.
• Increased customer loyalty with personalized shopping experiences and excellent service.
• Negotiated with suppliers to secure better pricing, enhancing profit margins.

Service technician/customer service cashier