Andrew Theomady
Garden Grove,CA
Summary
Hello, I'm Andrew Theomady, a dedicated and organized professional with a strong track record in managing multiple priorities efficiently. Known for my positive attitude and willingness to take on challenges, I excel in meeting team goals and fostering a collaborative environment. My extensive experience in customer service highlights my commitment to ensuring exceptional satisfaction and creating positive interactions. With a genuine passion for people and a deep appreciation for customer service and hospitality, I am eager to bring my enthusiasm and expertise to your team.
Overview
3
3
years of professional experience
Work History
Front of House Member
Rockin Rolls' Sushi
07.2023 - 07.2024
- Cultivated strong relationships with returning guests by remembering their names, preferences, and dietary needs to create personalized experiences.
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Answered customer questions about hours, seating, and menu information.
- Assisted in achieving restaurant sales targets through upselling techniques and promoting daily specials or exclusive deals to guests.
Footwear Associate
Dicks Sporting Goods
05.2022 - 01.2024
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Used proper sizing and fit guidelines to provide best experience for customers.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service consistently.
- Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.
Trainer of Front Of House Operations
Chick Fil A
09.2021 - 09.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Established welcoming atmosphere by greeting each guest warmly.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Road To Hire Tech Internship
Red Ventures
06.2023 - 08.2023
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared project presentations and reports to assist senior staff.
Education
High School Diploma -
Independence High School
02.2024
Skills
- Customer Service expertise
- Computer Skills
- Teamwork
- Quick Learner
- Cash Register & POS System Knowledge
- Patience and composure
- Team player mentality
- Phone Etiquette
- Guest Relations
- Professional Appearance
- Greeting guests
- Cleanliness
Volunteer Experience
"LifeHoops" (owned by Red Ventures), East Charlotte Community
Late 2018
- Contributed to community outreach efforts by providing meals to the homeless at The Salvation Army of Charlotte and on the streets of Charlotte.
- Engaged in a program focused on leadership, education, and respect, emphasizing personal development and community support beyond basketball.
Timeline
Front of House Member
Rockin Rolls' Sushi
07.2023 - 07.2024
Road To Hire Tech Internship
Red Ventures
06.2023 - 08.2023
Footwear Associate
Dicks Sporting Goods
05.2022 - 01.2024
Trainer of Front Of House Operations
Chick Fil A
09.2021 - 09.2023
High School Diploma -
Independence High School
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