Aromonie Green
Mobile
Summary
Dynamic operations leader with extensive experience at Holiday Inn Express, excelling in financial management and team leadership. Proven track record in optimizing operational efficiency and enhancing guest satisfaction. Skilled in budget oversight and staff training, fostering a motivated workforce dedicated to exceptional service delivery.
Overview
8
8
years of professional experience
Work History
Director of Operations
Holiday Inn Express Hotel
Mobile
01.2025 - Current
- Oversaw operations across all hotel departments, including front desk and housekeeping.
- Scheduled staff shifts to optimize coverage and enhance operational efficiency.
- Managed departmental budgets, controlled costs, and oversaw inventory procurement.
- Coordinated food truck orders to ensure timely supply deliveries.
- Processed and entered invoices for payment within accounts payable framework.
- Conducted daily bank deposits and reconciled cash transactions accurately.
- Reviewed night audit reports to ensure precision in closing financial activities.
Front Office Manager
Holiday Inn Express
Mobile
11.2024 - Current
- Ensure guest satisfaction and operational efficiency of front desk services
- Train and supervise staff to deliver exceptional guest experiences
- Oversee financial activities including budget management, invoicing, and cash handling
- Manage travel arrangements and maintain confidentiality of sensitive information
- Promote teamwork and boost employee morale through strong leadership
Administrator/Secretary
God of Another Chance Ministry
Mobile
09.2020 - Current
- Managed office supplies and implemented filing systems for efficient document management
- Coordinated travel arrangements and monitored expenses
- Handled administrative duties with confidentiality and professionalism
- Managed mail distribution and supported budget tracking
Executive Housekeeper Manager
Holiday Inn Express
Mobile
06.2021 - 11.2024
- Managed a team of 10-13 housekeeping staff, overseeing daily cleaning operations
- Implemented training programs to improve staff skills and service quality
- Maintained inventory control of supplies and equipment, reducing costs
- Scheduled staff shifts based on occupancy levels to ensure adequate coverage
- Fostered a positive work environment to enhance team performance and guest satisfaction
Assistant Housekeeping Supervisor
Holiday Inn Express
Mobile
10.2019 - 03.2020
- Assisted in overseeing daily housekeeping operations and inspections
- Addressed guest requests and resolved issues to maintain high satisfaction
- Coordinated with maintenance for repairs and upkeep
- Led deep cleaning projects during low occupancy periods
Front Desk Agent / Night Audit
Holiday Inn Express
Mobile
11.2017 - 10.2019
- Managed guest check-ins, check-outs, and reservations
- Delivered excellent customer service and responded promptly to guest inquiries
- Handled cash transactions and maintained accurate records
- Provided information about hotel amenities and local attractions
Education
High School Diploma -
C F. Vigor High School
Mobile, AL05.2014
Skills
- Office & Facility Management
- Guest & Customer Service
- Staff Training & Development
- Financial & Budget Management
- Cash Handling & Revenue Reconciliation
- Team Leadership & Motivation
- Inventory & Supply Control
- Scheduling & Operations Coordination
- Employee supervision
- Guest relations
- Cleaning and sanitizing
- Housekeeping
- First aid training
- Production leadership
Experience Years
7
Timeline
Director of Operations
Holiday Inn Express Hotel
01.2025 - Current
Front Office Manager
Holiday Inn Express
11.2024 - Current
Executive Housekeeper Manager
Holiday Inn Express
06.2021 - 11.2024
Administrator/Secretary
God of Another Chance Ministry
09.2020 - Current
Assistant Housekeeping Supervisor
Holiday Inn Express
10.2019 - 03.2020
Front Desk Agent / Night Audit
Holiday Inn Express
11.2017 - 10.2019
High School Diploma -
C F. Vigor High School
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