Andrew Thomas
Beaumont,CA
Summary
Service-oriented history of facilitating guest satisfaction in hospitality roles. Strong work ethic, adaptability, and exceptional interpersonal skills. Adaptable professional in the gaming and entertainment environment, known for high productivity and efficiency in positive patron interactions. Excel in communication, problem-solving, and adaptability, skills that contribute significantly to creating positive guest experiences and maintaining a professional gaming environment. Specialize in customer interaction and cash handling, ensuring a smooth operational flow. Outgoing and friendly, with a strong drive to succeed.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Dealer
Spotlight 29
Coachella, California
08.2025 - Current
- Managed cash transactions and ensured accurate exchange of currency.
- Monitored game progress and maintained fair play standards.
- Provided exceptional customer service to enhance guest experience.
Public Safety Assistant
San Manuel Band of Mission Indians
Highland, CA
08.2023 - 08.2025
- Monitored and investigated suspicions persons and situations and unusual activities.
- Documented and resolved complaints from the public regarding safety concerns and violations.
- Responded quickly to alarms, calls for assistance, emergencies, or reports of suspicious persons or activities.
- Investigated suspicious activities, disturbances, thefts, or other criminal activity.
- Responded to emergency calls for service, assessed situations, and took appropriate action.
Facilities Technician
Yaamava Casino and Resort
Highland, CA
05.2021 - 08.2023
- Responded promptly to service requests from tenants or staff members regarding facility needs or emergencies.
- Performed building and equipment maintenance and repairs by doing heating, ventilation, air conditioning, carpentry, plumbing, electrical, vehicular and machinery work.
- Recorded facilities work in official logs and meticulously tracked and followed recommended maintenance schedules to keep company operating smoothly and meeting customer needs.
- Performed repairs on equipment to maintain optimal production levels.
Engineer Technician
Morongo Casino Resort
Cabazon, CA
02.2018 - 04.2020
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
- Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
- Analyzed system performance data to identify areas for improvement.
Lead Lifeguard / Spa Attendant
Morongo Casino Resort
Cabazon, CA
05.2015 - 02.2018
- Trained new lifeguards in safety procedures, accident prevention, rescue skills, and CPR and AED certification.
- Monitored performance of other lifeguards to ensure compliance with established protocols.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Lifeguard
Morongo Casino Resort
Cabazon, CA
04.2015 - 09.2015
- Filled out incident and accident reports and submitted to supervisor.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Recognized swimmers in need of assistance and acted quickly.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
Education
High School Diploma -
Beaumont High School
Beaumont, CASome College (No Degree) - P.C. 832
Rio Hondo College
Whittier, CASkills
- Customer service
- Conflict resolution
- Team collaboration
- Problem solving
- Reliability
- Critical thinking
- Work efficiency
- Verbal and written communications
Certification
- Completed Dealing School
Education and Training
other,other
Timeline
Dealer
Spotlight 29
08.2025 - Current
Public Safety Assistant
San Manuel Band of Mission Indians
08.2023 - 08.2025
Facilities Technician
Yaamava Casino and Resort
05.2021 - 08.2023
Engineer Technician
Morongo Casino Resort
02.2018 - 04.2020
Lead Lifeguard / Spa Attendant
Morongo Casino Resort
05.2015 - 02.2018
Lifeguard
Morongo Casino Resort
04.2015 - 09.2015
High School Diploma -
Beaumont High School
Some College (No Degree) - P.C. 832
Rio Hondo College