Andrew Thomas
Grand Rapids,MI
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
22
22
years of professional experience
Work History
Operations Manager
At Home Decor Superstore
05.2016 - Current
- Implemented training programs, increasing team productivity and engagement levels.
- Analyzed operational data to identify trends and drive strategic decision-making.
- Oversaw full-cycle recruitment and onboarding of more than 50+ employee's, ensuring new employees were effectively trained and intergraded.
- Handled end-to-end cash management, ensuring accuracy and compliance with company procedures for 5 or more registers.
Assistant Store Manager
Home Goods
02.2013 - 05.2016
- Supervised daily operations, ensuring store standards and customer service excellence.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Implemented inventory management strategies, reducing stock discrepancies and improving accuracy.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Coordinated staff schedules for more than 30 associates to optimize coverage during peak hours and improve service levels.
Assistant Manager
American Eagle Outfiters
12.2003 - 01.2013
- Developed training programs for new staff, fostering skill development and team cohesion.
- Streamlined communication processes between departments, improving project collaboration and timeline adherence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Facilitated regular staff meetings to discuss goals, progress updates, and address any challenges faced by the team.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw visual merchandising strategy, including floor sets, window displays, and product placement.
Education
High School Diploma -
Chancellor High School
Spotsylvania, VA06.2001
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff management
- Inventory management
- Management
- Employee motivation
- Customer relationship management
- Schedule management
- Onboarding and orientation
- Delegation
Timeline
Operations Manager
At Home Decor Superstore
05.2016 - Current
Assistant Store Manager
Home Goods
02.2013 - 05.2016
Assistant Manager
American Eagle Outfiters
12.2003 - 01.2013
High School Diploma -
Chancellor High School