Summary
Overview
Work History
Education
Skills
Certification
Professional References
Timeline
Generic

Andrew Thomas Calvo

San Francisco,CA

Summary

Dynamic and results-driven Operations Professional with over a decade of experience leading regional logistics, dispatch coordination, and high-impact event execution. Proven ability to manage complex multi-site operations, optimize supply chains, and streamline regulatory compliance across highly regulated industries. Adept at integrating IT systems to boost efficiency, managing end-to-end inventory, and creating immersive customer experiences. A natural team builder and strategic thinker who thrives under pressure and leads with innovation, integrity, and precision.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Event Service Representative

Aces Up Casino Parties
01.2015 - Current
  • Led immersive casino-style event setups for private and corporate clients, ensuring high-quality entertainment and logistics flow
  • Handled real-time event coordination, including staffing, on-site troubleshooting, and guest engagement
  • Designed game variations and engagement strategies to keep clients entertained and events memorable
  • Worked closely with event managers and vendors to ensure all logistics ran smoothly from pre-event setup to breakdown
  • Consistently received top-tier reviews for professionalism, efficiency, and guest satisfaction
  • Operated in dynamic, high-volume environments to provide skilled assistance to 100+ customers each day.

Regional Assistant Manager

Monterey County Patients Group
01.2010 - 01.2023
  • Oversaw regional operations for multiple retail locations, including dispatch logistics, compliance oversight, inventory accuracy, and workforce scheduling
  • Coordinated all licensing and documentation with state regulatory bodies, ensuring uninterrupted business operations
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.'
  • Integrated IT and POS systems to unify menu management, sales reporting, and dispatch tracking
  • Developed and enforced operational SOPs that improved fulfillment speed, minimized loss, and boosted customer satisfaction
  • Directed all compliance efforts with Metric and CAL/OSHA, leading to multiple successful audits
  • Managed daily cash flow, including End-of-Day deposits and reconciliation
  • Led hiring, training, and professional development for cross-functional teams
  • Created pricing strategies and promotional menus tailored to regional markets, increasing revenue and foot traffic
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Frequently inspected production area to verify proper equipment operation.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Skills

  • Dispatch & Route Optimization
  • Logistics & Supply Chain Management
  • Multi-Location Operations Oversight
  • Regulatory Compliance
  • Event Planning & On-Site Coordination
  • IT Systems Integration
  • Budgeting & Cost Control
  • Strategic Pricing & Menu Development
  • Team Leadership & Staff Scheduling
  • Quality Assurance & Risk Mitigation
  • Crisis Response & Problem Solving
  • Vendor Management & Negotiations

Certification

  • CAL/OSHA 30-Hour General Industry Safety and Health Training, Cal State Consulting, Sacramento, CA
  • ServSafe Food Protection Manager Certification, Premier Food Safety, San Francisco, CA
  • Security Guard License, The Loss Prevention Group Inc., Oakland, CA
  • Proprietary Private Security Officer License, The Loss Prevention Group Inc., Oakland, CA

Professional References

  • Davee Chum, DHL Express, Davee.Chum@dhl.com
  • Christina Ly, OMAKASE Group, christina@dumplingtimesf.com

Timeline

Event Service Representative

Aces Up Casino Parties
01.2015 - Current

Regional Assistant Manager

Monterey County Patients Group
01.2010 - 01.2023

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Andrew Thomas Calvo