Andrew Thomson
Queens
Summary
Client Services Manager providing leadership to [Job title]s and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Client Services/Social Media Manager
Mathometry
10.2023 - Current
- Managed social media presence across Instagram/Facebook/Pinterest
- Maintain communications with school clients and the NYC DOE, created invoices for all business transactions
- Manage the website comments and customer service aspect of the company
- Assisted the CEO with any and all office tasks, hosting in-office project days for educators
Client Service Representative - Licensed Broker (7/63)
Charles Schwab
04.2021 - 04.2023
- Earned Series 7/63 licenses, placed trades and completed transfer requests for clients among other transactions
- Obtained Identity Verification and Fraud Prevention training and served on the ID theft line designed to recognize fraudulent attempts to gain access to nonpublic information
- Worked within a team of other brokers to improve personal statistics and use internal strategy to implement improved client service solutions
- Coordinated with other departments to ensure the best possible client experience
- Worked directly with thousands of clients taking 50+ daily phone calls on subjects ranging from market information, interworking of company website and mobile app, account security
Photo Production Manager
Stomping Ground
08.2017 - 03.2020
- Managed a production department consisting of five team members, ran all departmental meetings, tracked progress of all photography shoots, monitored deliverable progress, corrected departmental issues and reported directly to SGP's CEO and founders
- Increased productivity within our department every year
- Responsible for eliminating all customer paper orders and implementing a client controlled scheduling system, saving 30% of our production coordinators time spent each day
- Renewed annual contracts and maintained relationships with 250+ clients including schools, various businesses around the NYC area
- Created budgets and invoices for commissioned photography services and digital/physical deliverables
- Worked directly with school clients to give them optimal solutions for photographic needs
- As manager, we increased the overall number of clients by 40+
- Supported production coordinators and photography crews in the field to successfully complete 300+ photography shoots per year
- Coordinated the production, delivery and distribution of all orders and deliverables sent to clients
- Managed the creation of email marketing campaigns, digital and paper flyers to increase online sales
- Collaborated with the managers of the other major departments (Communications and Post Production) on company wide projects to improve on set experience, raise online sales and solve customer service issues
Photo Production Coordinator
Stomping Ground
11.2015 - 08.2017
- Produced 100+ photography shoots per year including school picture days, private studio portrait sessions, corporate events at which SGP provided portrait photography
- Implemented process improvements for the production department, building research and testing new processes for viability
- Coordinated with client's assigned point people at photography shoot location, consisting of in person meetings, email and telephone communication with administrators, PTA members, contacts at small businesses and large corporations around the NYC area
- Created invoices, shoot schedules and deliverables details for commissioned photography services, monitored deliverable production progress and ship to clients
- Improved client-to-customer communication and provided support for client's point people to ensure successful outcomes
Director of Development
Pipeline39 Entertainment
11.2013 - 06.2014
- Managed all creative development and pitch writing, principle staff, casting, showrunners, script development, notes process, production, post production and final show delivery
- Wrote scripts for pilots, social media posts and mock ads to supply the network with material to effectively promote future shows
- Overhauled network programming content during major company reorganization; created first in-house development team and orchestrated a business affairs strategy for the company to streamline production
- Establish and maintain key relationships with industry professionals including talent, writers, directors, producers, agencies, managers, studios and co-financiers
- Represented Pipeline39 in the television industry, attend programming festivals, events and conventions
- Produced the development strategy, market research and pitch media for Pipeline39 Entertainment
- Attended pitch meetings with major television networks alongside the President
- Attended the Realscreen West Conference (2013) to develop personal relationships and gain industry insight from panel speakers, as well as pitch Pipeline39 projects
Development Associate
Pipeline39 Entertainment
10.2011 - 11.2013
- Generated content and programming ideas alongside the Director of Development and President of Pipeline39 Entertainment
- Conducted research and wrote treatments that was used by said superiors in the pitching of ideas to major television networks
- Managed several interns in basic research and production tasks
- Wrote, produced and directed demos/sizzle reels used in the network pitch process; specific tasks included hiring crew, scouting locations, securing permits and personal permissions for shoots, directing cast and crew, managing the editorial process of demos/sizzles
Education
Bachelor of Science - Political Science And Government
University of Oregon
Eugene, OR08-2011
Skills
- Client Communication
- Recruiting and hiring
- Brand awareness
- Relationship building
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- NY Driver's License
- Licensed Broker - Series 7/63 (FINRA)
Timeline
Director of Client Services/Social Media Manager
Mathometry
10.2023 - Current
Client Service Representative - Licensed Broker (7/63)
Charles Schwab
04.2021 - 04.2023
Photo Production Manager
Stomping Ground
08.2017 - 03.2020
Photo Production Coordinator
Stomping Ground
11.2015 - 08.2017
Director of Development
Pipeline39 Entertainment
11.2013 - 06.2014
Development Associate
Pipeline39 Entertainment
10.2011 - 11.2013
Bachelor of Science - Political Science And Government
University of Oregon
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