Andrew Thomson
Port Huron
Summary
Dynamic IT Support Specialist with a proven track record at Motherson, excelling in troubleshooting and effective communication. Adept at managing high call volumes and resolving technical issues, I foster teamwork and collaboration while ensuring optimal system performance. Committed to enhancing user experience through attentive customer service and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Marina Operator
Desmond Marine
06.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
IT Support Specialist
Motherson
02.2022 - 04.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
Cell Tower Technician
National Tower and Telco
06.2019 - 09.2021
- Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
- Lifted equipment into position using cranes, rigging tools and gin poles.
- Performed tower construction at heights of [Number] feet while maintaining focus on safety.
- Rigged towers, monopoles and rooftops to build new tower or collocate antenna on existing structure under FCC guidelines.
IT Technician
Liggett Communications
02.2017 - 02.2019
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Digital Media
Port Huron Northern
Port Huron, MI06-2019
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Effective communication
- Data entry
- Issue resolution
- Customer service
Timeline
Marina Operator
Desmond Marine
06.2023 - Current
IT Support Specialist
Motherson
02.2022 - 04.2024
Cell Tower Technician
National Tower and Telco
06.2019 - 09.2021
IT Technician
Liggett Communications
02.2017 - 02.2019
Digital Media
Port Huron Northern
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