ANDREW TJAHJADI
New York
Summary
Dedicated IT Analyst with experience in providing technical support, system maintenance, and ensuring the health and security of IT infrastructure. Strong background in troubleshooting hardware/software issues, managing system infrastructure, and optimizing backup systems. Highly skilled in collaborating with teams to solve technical problems, ensuring system uptime, and implementing security measures. Adept at managing databases, testing computer equipment, firewalls, and malware protection. Committed to contributing to organizational success through effective technical solutions and proactive system management.
Overview
7
7
years of professional experience
Work History
IT Analyst
BNINY
New York
05.2024 - Current
- Provide technical support for both hardware and software issues across the organization
- Monitor and maintain system health, ensuring optimal performance and security
- Manage system infrastructure, including databases, testing of computer equipment, firewalls, malware protection, and other critical software and hardware components
- Implement and manage backup systems, ensuring regular backups and verifying the integrity of backup data
- Troubleshoot, repair, and replace malfunctioning computer equipment to minimize downtime
- Collaborate with cross-functional teams to resolve complex technical issues and improve system functionality
- Provided support to end-users in troubleshooting application issues.
Automation Solutions Developer Intern
BNINY
New York
09.2023 - 05.2024
- Assisted in developing automation solutions for credit services processes
- Participated in design, requirement gathering, testing, and documentation phases of the project
- Created basic prototypes, documentation, testing reports, and flowcharts, and presented them to stakeholders
- Used tools like Visual Studio Code, GitHub, Jira, and Black to collaborate with the team and manage the project
- Gained experience in coding and automation technologies, improving skills in teamwork and project management
Intern
Saratoga Investama Sedayo Tbk.
Jakarta
06.2018 - 08.2019
- Conducted research on current business trends and popular industries and presented findings to my supervisor
- Participated in meetings to support the team's tasks and provided input and suggestions based on the team's research
- Contributed to the development of new business strategies by providing insights gained from market research
- Shadowed and assisted senior staff members in their day-to-day tasks, gaining valuable exposure to the workings of the business
Education
Bachelor of Science - Informatics
Indiana University Bloomington
Bloomington, INSkills
- HTML
- CSS
- Python
- Problem-Solving
- Team Collaboration
- Project Management
- Figma
- Adobe XD
Timeline
IT Analyst
BNINY
05.2024 - Current
Automation Solutions Developer Intern
BNINY
09.2023 - 05.2024
Intern
Saratoga Investama Sedayo Tbk.
06.2018 - 08.2019
Bachelor of Science - Informatics
Indiana University Bloomington