ANDREW TOBAR
Fort Worth,TEXAS
Summary
Seeking a position in a forward-thinking company where I can utilize my computer skills and my customers relation expertise.
Overview
15
15
years of professional experience
Work History
CHAT/PHONE SUPPORT AGENT
APPLE inc
07.2023 - Current
- I work remotely
- I handle multiple chats simultaneously while ensuring timely follow up callbacks
- In addition, I have expertise in troubleshooting Apple hardware and software issues, as well as scheduling Apple Store appointments
HELP DESK SUPPORT AGENT
FRONTIER COMMUNICATIONS
04.2014 - 07.2015
- Worked in a high volume call center
- I initially worked on-site before being selected to work remotely within 6 months of joining the company
- In this role, I managed customer calls pertaining to cable and internet services, while providing troubleshooting support, creating network tickets, and effectively handling customer concerns and also utilized my sales skills to effectively upsell and retain customers
TIER 2 SUPPORT AGENT
SPRINT - Call Center
07.2012 - 04.2014
- Worked in a fast-paced call center where I advanced to specialize in addressing a wide range of hardware and software issues for both iPhones and Androids
- Additionally, I assisted with billing inquiries, promoted Sprint products and services, and scheduled appointments for customers
- I utilize strong problem-solving skills, I effectively managed customer escalations and collaborated with engineering teams to enhance network performance
CUSTOMER SERVICE AGENT
EXPERIAN CONSUMER DIRECT - Call Center
10.2009 - 07.2012
- Handling incoming calls
- Assisting customers and victims of identity fraud
- Setting up fraud tickets, providing information, insurance enrollments, troubleshooting, retention, and cross-selling
Education
COMPUTER SYSTEM TECHNOLOGY
MTI COLLEGE OF BUSINESS AND TECHNOLOGY
HOUSTON, TX01.2003
Diploma -
FORREST CITY HIGH SCHOOL
FORREST CITY, AK05.1999
Skills
- Customer Service
- Navigation
- Internet
- Typing (80 WPM)
- Computer
- Data Entry
- Documents
- Fax
- WindowsOS
- Sales
- Router
- Printer
- MicrosoftWord
- Troubleshooting
- Software Repair
- Smart Phones
- IPhone
- MacBook
- Chat Support
- Phone Support
- Installation
- Hardware
- IOS
- MacOS
- IPadOS
- AI Tools
- Business Chat
- Apple Pay
- Apple Music
- Work from home
- Multitask
- Time Management
- Tablet
- PC
- Live chat support
- Software troubleshooting
- Customer service
- Network troubleshooting
- Remote support
- Customer engagement
- Ticket management
- Data entry
- Technical troubleshooting
- Customer relationship management
- Hardware troubleshooting
- Documentation and reporting
- Security protocols
- Issue resolution
- Application installations
- Support services
- Technical assistance
- Issue escalation
- [Software] expertise
- Operating systems
- Troubleshooting and Diagnostics
- IT ticket documentation
- Problem-solving
- Customer service excellence
- Team collaboration
- Teamwork skills
- Phone etiquette
- Call center experience
- Professionalism
Languages
English
Full Professional
Timeline
CHAT/PHONE SUPPORT AGENT
APPLE inc
07.2023 - Current
HELP DESK SUPPORT AGENT
FRONTIER COMMUNICATIONS
04.2014 - 07.2015
TIER 2 SUPPORT AGENT
SPRINT - Call Center
07.2012 - 04.2014
CUSTOMER SERVICE AGENT
EXPERIAN CONSUMER DIRECT - Call Center
10.2009 - 07.2012
Diploma -
FORREST CITY HIGH SCHOOL
COMPUTER SYSTEM TECHNOLOGY
MTI COLLEGE OF BUSINESS AND TECHNOLOGY