Andrew Tonsager
Littleton,CO
Summary
Impactful Director of Sales Operations with proven track record in sales leadership and operations, strong project management, client management, automation implementation, and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about utilizing technology like Hubspot to fix processes and drive client retention as well as closing rates.
Overview
18
18
years of professional experience
Work History
HubSpot Analyst
Pipeline Ops
09.2023 - 04.2024
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Evaluated the effectiveness of marketing campaigns using advanced statistical techniques, resulting in improved return on investment.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Demand Generation Specialist and Hubspot Expert
PerfectGift.com
07.2022 - 08.2023
- Reported on customer metrics, tracked lead sources, click rates, conversions, and submissions
- Reported on sales metrics from calls, emails, activities, close rates, lifecycle movement, and lead interaction
- Created and maintained workflows, emails, and CRM automation for sales and marketing activities in HubSpot
- Utilized AI for content generation
- Implemented sales/marketing processes including email chains and custom landing pages and content
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
Director of Sales and Customer Service
The Teaching Channel
01.2019 - 10.2021
- Built, trained, and managed sales and operational teams using Hubspot
- Established and monitored customer service standards, cutting ticket solve time by 30%
- Directed work of administrative team who maintained accurate sales, inventory, and order documentation
- Supervised operations and sales functions to maximize revenue
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team
Inside Sales Representative
Plastic Printers
01.2013 - 01.2019
- Developed presentations to convey product benefits
- Minimized process lags through sourcing and expectations management
- Implemented software to create additional revenue streams
- Collaborated with vendor representatives and customers for optimal delivery schedules
- Developed relationships with customers by learning preferences and managing communications
- Exceeded goals for new accounts in single sales cycle
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
Sales Representative
Long's Auto Place
01.2006 - 01.2012
- Developed business leads and increased client base through focused marketing efforts including direct mail, internet postings, social media, networking affiliations, and telemarketing, created relationships using sales details, inspecting cars sold, and introducing clients to the service, maintained pricing of vehicles to provide clients with comparisons, maintained inventory and appraised cosmetic/mechanical reconditioning, regulations for re-sale of vehicles; reviewed paperwork with clients
Skills
- Hubspot
- Ticketing Software
- Strategic Planning
- Sales Reporting
- Business Development and Planning
- Database Management
- Sales Processes
- 130 WPM
- Excel, Word, Slack, Teams, Zoom
- Project Management
- Client Management
Years Of Experience
19 Years
References
Available upon request
Timeline
HubSpot Analyst
Pipeline Ops
09.2023 - 04.2024
Demand Generation Specialist and Hubspot Expert
PerfectGift.com
07.2022 - 08.2023
Director of Sales and Customer Service
The Teaching Channel
01.2019 - 10.2021
Inside Sales Representative
Plastic Printers
01.2013 - 01.2019
Sales Representative
Long's Auto Place
01.2006 - 01.2012