Andrew Tosco

• Improved overall team productivity through effective communication and collaboration during installations and repairs. Expanded company reach by delivering excellent service, resulting in numerous client referrals and new business opportunities. Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to their needs.
• Increased customer loyalty through exceptional follow-up service, promptly and professionally addressing any concerns. Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walk throughs after installations. Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
• Assembled air ducts, pipes, discharge valves, and flues for central heating and cooling equipment. Maintained a clean, organized workspace during installations and repairs, showing respect for clients' properties and minimizing disruptions.
• Since becoming a Lead Installer, I have successfully trained four apprentices.
• On call for weekends and holidays and respond to evening emergencies.

I work closely with property owners to plan and execute capital improvement projects, enhancing the value of the apartment community. Manage seasonal maintenance tasks such as snow removal, landscaping, and Spring/Fall clean-up, ensuring a comfortable living environment year-round. Conduct thorough unit inspections before and after tenant move-ins to guarantee optimal living conditions.

Built strong relationships with tenants by providing exceptional customer service for maintenance concerns and questions. Complete necessary renovations on time to ensure seamless tenant transitions between lease agreements. Enhance tenant satisfaction by promptly addressing and resolving maintenance requests and providing emergency responses to urgent situations like water leaks or power outages, minimizing damage and inconvenience for residents.

Coordinate with outside contractors for specialized repairs, ensuring quality workmanship within budget constraints. Apply problem-solving skills to efficiently resolve issues with minimal supervision. Evaluate building systems to determine HVAC, electrical, and plumbing maintenance needs. Install new locks, door handles, and door closers, and test fire safety and emergency systems, inspecting fire extinguishers. I have supervised a team of installers and mechanics to ensure timely and high-quality completion of work according to company standards.