ANDREW TRAN
Foothill Ranch,CA
Summary
Knowledgeable IT Administrator well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Overview
11
11
years of professional experience
Work History
IT Solutions Administrator
Hanwha Q CELLS America Inc
08.2021 - Current
- Implemented corrective actions to fix root causes of various issues.
- Implemented SharePoint and trained 15 teams to increase operational efficiency and application cohesion.
- Executed on-time, under-budget project management on complex issues for senior leadership.
- Audit company’s current IT procedures, policies, and products to determine best methods to save money.
- Optimized operational productivity and collaborated with staff to share and implement process improvements.
- Increased records accuracy by effectively maintaining confidential asset databases and collaborating with finance team to accurately determine asset depreciation.
- Plan and implement hardware and software deployments for 2 new offices.
- Procured and manages IT software and hardware assets
- Manage IT vendor contracts.
- Windows and Mac OS support.
- Provide full IT support to 5 business entities.
- Trained and led new members of IT team.
Senior Help Desk Analyst
Newmeyer Dillion
09.2019 - 08.2021
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assisted internal users with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Performed tests of functionality, security, and performance of different workstations and devices
- Create support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Evaluate system potential by testing compatibility of new programs with existing programs
- Trained Tier 1 support technicians and provide assistance through ticket escalations
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
- Developed and administrated live streaming webinar system for Executive Partners to host informational webinars during Covid-19 pandemic (included studio equipment, cameras, green screens, and webinar software)
- Project coordination with vendors to upgrade current hardware and software.
Service Desk Analyst
First Republic Bank
08.2017 - 08.2019
- Referred significant hardware and software problems and defective products to vendors or technicians for service
- Engaged in user support interactions via telephone, chat and email platforms across the US interacting with over 5000 internal users.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Preventative maintenance and upgrades ensured network, system, and data availability and integrity
- Implemented company policies, technical procedures, and standards for preserving integrity and security of data, reports and access
- Helped resolve hardware, software, and network issues for corporate offices and bank branches nationwide.
- Patched software and installed new versions to eliminate security problems and protect data.
Information Technology Specialist
Tillys
08.2014 - 07.2017
- Helped resolve hardware, software, and network issues remotely for over 200 retail stores nationwide and within 3 corporate offices and warehouses.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Maintained records of daily data communication transactions, problems, and remedial actions taken
- Presented analysis findings both verbally and in written reports.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Worked closely with management teams to plan, develop, coordinate and execute technical upgrades aligned to other departments' vision and purpose.
- IT Project coordination with different departments for new retail location or remodel development.
- Managed contractors for IT implementation at multiple new store locations.
- Final testing of devices and systems before project launch.
Information Technology Consultant
Western University of Health Sciences
07.2012 - 08.2013
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Acted on major technical issues, including network and server failures
- Helped implement new inter-department communication software
- Introduced new features to mobile website under the instruction of IT Director
- Developed mobile live-streaming solution for University's campus-to-campus education
- Ensured network, system, and data availability and integrity through preventative maintenance and upgrades.
Education
Bachelor of Science - Information Systems
San Francisco State University
08.2019
Associate Degree - Business Administration
Irvine Valley College
05.2017
Skills
- Microsoft 365 administration
- Microsoft Teams, GoToMeeting, Zoom, Webex Administration
- Microsoft MDM (Intune)
- Active Directory
- Technology development and implementation
- Staff education and training
- Project management, time management and budgeting
- Vendor contract management
- Windows and Mac OS Administration
- SCCM
- File hosting application administration (Boxcom, Dropbox)
- SharePoint Administration
Timeline
IT Solutions Administrator
Hanwha Q CELLS America Inc
08.2021 - Current
Senior Help Desk Analyst
Newmeyer Dillion
09.2019 - 08.2021
Service Desk Analyst
First Republic Bank
08.2017 - 08.2019
Information Technology Specialist
Tillys
08.2014 - 07.2017
Information Technology Consultant
Western University of Health Sciences
07.2012 - 08.2013
Bachelor of Science - Information Systems
San Francisco State University
Associate Degree - Business Administration
Irvine Valley College
Similar Profiles
Keanu BernalKeanu Bernal
Channel Sales Assistant Manager || C&I PV Module Sales at Hanwha Q Cells America, Inc.Channel Sales Assistant Manager || C&I PV Module Sales at Hanwha Q Cells America, Inc.
Nurulhuda Binti Abdul RazakNurulhuda Binti Abdul Razak
Digital Planning Service Desk Senior Engineer at Hanwha Q Cells Malaysia Sdn BhdDigital Planning Service Desk Senior Engineer at Hanwha Q Cells Malaysia Sdn Bhd
Minkyung KwonMinkyung Kwon
US Regional Sales Director at Hanwha Solutions Q CELLS divisionUS Regional Sales Director at Hanwha Solutions Q CELLS division