Andrew Tu
Lathrop,CA
Summary
Operations Management expert with extensive experience in process optimization and leading operational excellence initiatives. Skilled in fostering cross-functional collaboration and driving continuous improvement in dynamic environments. Passionate about leveraging technology to enhance operational effectiveness and efficiency. Committed to upholding high standards of performance and customer satisfaction. Adept at bridging gaps between various teams and stakeholders, ensuring seamless operations and alignment with organizational goals.
Overview
14
14
years of professional experience
Work History
Operations Manager
Beulux
11.2023 - Current
- Directly managed over 50 quotation requests weekly, encompassing quote creation, production alignment, and order fulfillment, leading to a 30% acceleration in response time and ensuring high operational efficiency and customer satisfaction.
- Initiated and led onboarding sessions for third-party specifiers on new product lines, achieving a 25% increase in quote volume, reflecting effective communication and product knowledge.
- Reduced order processing times by 30% and increased accuracy by 25% through the adoption of Kanban and calendar systems through Jira.
- Developed and executed SLA strategies and automated workflows using Zendesk, leading to a 35% improvement in response times, highlighting strong capabilities in system optimization and customer service efficiency.
- Created a Power BI dashboard for top 10 sales agency performance analysis, enhancing management’s strategic planning and contributing to a 40% increase in coaching effectiveness and performance reviews.
Quality Assurance Analyst
Tractable
01.2022 - 11.2023
- Successfully navigated and resolved over 100 technical and operational issues monthly between insurance carriers, body shops, and engineering teams, enhancing overall customer satisfaction by 25%.
- Played a key role in improving client comprehension of our AI subrogation calculator, resulting in a 30% increase in efficient use.
- Facilitated a 20% increase in collaborative AI development and data analysis projects by initiating regular strategy meetings and employing digital collaboration tools.
- Guided a 5-member team in using 'Scale' software for annotating over 10,000 images, thereby training the ML model for more precise damage segmentation and classification on vehicle panels.
- Enhanced the review and refinement of AI-generated damaged panel analysis, leading operations team that elevated the accuracy of AI identifications from 40% to 80%.
Collision Adjuster
Progressive Insurance
03.2017 - 01.2022
- Utilized comprehensive negotiation strategies including market analysis and relationship building with repair shops, achieving a 10% reduction in repair estimates, significantly boosting profit margins and contributing to enhanced employee revenue.
- Orchestrated 3 comprehensive adjuster training programs focused on error reduction and operational best practices, leading to a significant 30% decrease in rookie errors and boosting operational efficiency.
- Implemented a standardized workflow and monitored key performance metrics across 5 network shops, achieving a 15% annual increase in productivity and efficiency, demonstrating effective management and process optimization.
Leasing Consultant
Uber
12.2016 - 03.2017
- Optimized operational workflows, fostering strategic partnerships with insurers that contributed to a 20% growth in month to month lease.
- Implemented targeted marketing strategies and prioritized exceptional customer service, maintaining a 95% vehicle leasing occupancy rate.
- Trained team members in efficient application handling techniques, resulting in a 30% improvement in lease processing speed and a 15% increase in customer satisfaction among lessees.
Shift Lead
Apple
06.2014 - 12.2016
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs by 20% through comprehensive process improvement initiatives and inventory management
Shift Manager
Jamba Juice
09.2009 - 06.2014
- Enhanced team productivity by implementing effective task delegation and clear instructions, resulting in a 25% increase in daily task completion rates.
- Maintained a 95% customer satisfaction rate by promptly and professionally addressing concerns and feedback.
- Managed employee schedules to optimize coverage during peak hours, leading to a 20% reduction in customer wait times and a 15% improvement in workflow efficiency
Education
High School Diploma -
Independence High School
San Jose, CA05.2011
Skills
- Strategic Planning and Analysis
- Process Improvement and Optimization
- Team Leadership and Development
- Operations Management
- Quality Assurance and Control
- Project Management
- Effective Communication
- Problem Solving and Decision Making
- Adaptability and Change Management
- Technology Integration and Adaptation (Including SaaS platforms)
Timeline
Operations Manager
Beulux
11.2023 - Current
Quality Assurance Analyst
Tractable
01.2022 - 11.2023
Collision Adjuster
Progressive Insurance
03.2017 - 01.2022
Leasing Consultant
Uber
12.2016 - 03.2017
Shift Lead
Apple
06.2014 - 12.2016
Shift Manager
Jamba Juice
09.2009 - 06.2014
High School Diploma -
Independence High School