Andrew Turk
Memphis,TN
Summary
Proven track record of enhancing customer satisfaction and team productivity at Ruth's Chris Steakhouse, leveraging exceptional customer service and proficiency in Microsoft Office. Skilled in navigating high-pressure environments with a strong work ethic and effective communication, while consistently exceeding performance expectations. Fluent in German and French, adding value through cultural knowledge and understanding.
Overview
6
6
years of professional experience
Work History
Server
Ruth's Chris Steakhouse
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Package Handler
Federal Express
08.2022 - 09.2023
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Increased team morale with consistent encouragement and recognition for meeting daily targets.
Weight Room Assistant
Germantown Athletic Club
01.2019 - 07.2020
- Improved guest satisfaction by efficiently responding to room service requests and promptly addressing concerns.
- Enhanced overall guest experience through courteous interactions and prompt assistance when needed.
- Efficiently managed time while working independently or as part of a team, consistently completing tasks within required deadlines.
- Participated in regular training sessions to stay up-to-date on industry best practices and policies.
Education
Bachelor of Arts - World Languages
University of Memphis
Memphis, TN06.2024
Skills
- Proficient in German and French
- Wide cultural knowledge and understanding
- Thrive under pressure
- Strong Work Ethic
- Exceptional customer service
- Team Leadership
- Proficient in Microsoft office
- Pattern identification and data analyzation
- Effective Communication
Timeline
Server
Ruth's Chris Steakhouse
08.2023 - Current
Package Handler
Federal Express
08.2022 - 09.2023
Weight Room Assistant
Germantown Athletic Club
01.2019 - 07.2020
Bachelor of Arts - World Languages
University of Memphis