Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Andrew Turnbough

Saint Louis,MO

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Service Desk AnalystHelpdesk AnalystDesktop SupportHelpdesk SupportDesktop Support

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Saint Louis, MO, US
Open to relocation: No

Minimum Desired Compensation

50000/yr

Important To Me

Work-life balanceCareer advancementFlexible work hours

Summary

Cultivated customer-centric IT support solutions over 7 years.

Professional with demonstrated expertise in IT support, adept at diagnosing and resolving technical issues efficiently. Strong focus on team collaboration and delivering results, adaptable to changing needs. Skilled in troubleshooting, customer service, and system maintenance, ensuring optimal user experience. Recognized for reliability and effective communication in high-pressure environments.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Service Desk Analyst

Frontline Managed Services
Saint Louis, MO
05.2026 - Current
  • Assisted users with hardware and software troubleshooting across various platforms.
  • Worked with different teams to enhance incident response times and workflow processes.
  • Created knowledge base articles to facilitate resolution of common issues for internal staff.
  • Resolved technical issues for end-users, enhancing overall service delivery and user satisfaction.
  • Managed ticketing system to prioritize and track service requests efficiently.

Helpdesk Analyst

Reinsurance Group of America (RGA)
Chesterfield, MO
09.2024 - 04.2026
  • Troubleshoot user issues for hardware, software, and VPN across Tier 1, 2 including root cause analysis and resolution.
  • Resolve Office 365 issues ranging from basic access to advanced configuration.
  • Run lockout and security reports using Splunk to support account investigations.
  • Creating updated knowledge base articles for documentation.
  • Utilized Apple device management tools to support and troubleshoot iPhones and Mac systems.
  • Provided technical support for hardware and software issues, ensuring quick resolution and minimal downtime.

Desktop Support

Anchor Packaging
Des Peres, MO
09.2019 - 09.2024
  • Delivered Tier 1 support for PC hardware, software applications, VPN and local area network connectivity.
  • Assisted end users with troubleshooting and usage of Microsoft Office 365 applications.
  • Created user profiles and assigned role-based permissions in alignment with internal access policies.
  • Oversaw license allocation and usage for Microsoft 365 user accounts.
  • Deployed and maintained mobile device management (MDM) solutions for corporate mobile access.
  • Configured VoIP user profiles and resolved voice communication issues in collaboration with telecom support.

Helpdesk Support

Charter Communications
Town and Country, MO
06.2019 - 09.2019
  • Worked hands-on with users to troubleshoot issues from start to finish—identified the problem, found the cause, walked through solutions, and followed up to confirm resolution.
  • Helped users with day-to-day issues in Office 365 suite applications.
  • Supported remote users with VPN setup, login issues, and connection errors.
  • Reset passwords and unlocked accounts through Active Directory as needed.
  • Streamlined helpdesk support processes, resulting in faster response times for end-users experiencing technical difficulties.
  • Expedited issue resolution times through the establishment of a dedicated helpdesk support system for staff inquiries.

Desktop Support

Nidec Motors Corporation
Ferguson, MO
04.2019 - 06.2019
  • Guided users through setting up Multi-Factor Authentication on both PCs and mobile devices.
  • Provided support for end users experiencing issues with desktop hardware, network printers, mobile devices, and LAN connections.
  • Created and configured VPN connections, and assisted users with remote access troubleshooting.
  • Installed and configured network printers across office environments.
  • Deployed and set up user workstations, ensuring proper hardware and software connectivity to the LAN.
  • Contributed to IT documentation updates to reflect changes in processes and system configurations.

Education

System And Security Administration -

Centriq Training
St. Louis, MO
05-2019

Skills

Group Policy

CIsco Voip devices

MFA

Windows 10 & 11

Microsoft Suite

Hardware, Software, Network troubleshooting

Remote support

Active Directory management

Ticketing systems

Certification

Microsoft Office Specialist: Outlook Associate (Office 2019)

Timeline

Service Desk Analyst

Frontline Managed Services
05.2026 - Current

Helpdesk Analyst

Reinsurance Group of America (RGA)
09.2024 - 04.2026

Desktop Support

Anchor Packaging
09.2019 - 09.2024

Helpdesk Support

Charter Communications
06.2019 - 09.2019

Desktop Support

Nidec Motors Corporation
04.2019 - 06.2019

System And Security Administration -

Centriq Training

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