ANDREW TURNER
Rainbow City,AL
Summary
Results-driven Assistant Vice President known for outstanding productivity and efficiency in task completion. Possess strategic planning, risk management, and team leadership as specialized skills. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and team synergy. Committed to leveraging these abilities for organizational growth and success.
Overview
10
10
years of professional experience
Work History
AVP - Account Manager / RSA
PNC Bank
Rainbow City, Alabama
01.2026 - Current
- Cultivated long-term client relationships to enhance satisfaction and loyalty.
- Facilitated communication between clients and operational servicing units to enhance service delivery.
- Identified new servicing opportunities with existing clients by reviewing agreements to align contract terms with servicing guidelines.
- Acted as an escalation point for high severity requests or issues.
- Work toward finding the best solution to maintain positive client relationship.
- Oversaw contract management processes to ensure compliance and efficiency. outlined in the contract and partner with to resolve challenges regarding implementation and production issues.
AVP, TMCC Escalations Rep Sr.
PNC Bank
Birmingham, AL
01.2022 - 01.2026
- Delivered specialized support for complex, urgent, escalated issues, ensuring timely resolution and customer satisfaction.
- Specialized in technical support such as: transmissions, e-lockbox, APIs, PINACLE Connect, Vanguard Specialty Team
- Supported customers with account inquiries and transaction requests
- Assisted with technical, access, entitlement, and system-driven PINACLE issues.
- Coordinated with internal operations teams to communicate resolution statuses, enhancing client and partner transparency.
- Facilitated training and onboarding support to ensure new employees effectively integrated into their roles.
Universal Banker
BBVA / PNC Bank
Gadsden, AL
09.2020 - 01.2022
- Opened checking, savings, and certificate accounts using bank systems and verification procedures.
- Assisted BBVA and PNC Bank customers with deposits, withdrawals, and account inquiries.
- Balanced cash drawers and verified teller transactions according to bank policy.
- Followed compliance procedures for identity verification, fraud prevention, and transaction accuracy.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Referred banking products and services during customer conversations and branch interactions.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Developed relationships with business owners to promote commercial banking services.
Sales Manager / Business Development & Marketing
TeamOne Chrysler – Dodge – Jeep – Ram
Gadsden, AL
11.2018 - 08.2020
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Managed Chrysler Dodge Jeep Ram sales team daily
- Created and presented monthly reports to management on sales performance.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Coordinated new and used vehicle inventory with management
- Supported F&I process and deal paperwork completion
- Trained team on dealership policies and sales procedures
Sales & Leasing Specialist / Internet Sales Manager
Nissan of Gadsden
Gadsden, AL
01.2018 - 09.2018
- Followed up with prospects to support the dealership sales pipeline.
- Followed up with prospects to support dealership sales pipeline.
- Coordinated with finance staff on approvals and contract details.
- Maintained inventory knowledge across Nissan models and lot availability.
- Analyzed current economic conditions when setting prices on vehicles being sold or leased out.
- Prepared monthly reports detailing sales activity, customer feedback, and competitive trends in the industry.
- Compiled data from various sources such as customer surveys and market studies in order to identify trends in consumer behavior.
General Manager / Regional Sales Director
Jos. A. Bank
Birmingham, AL
08.2016 - 01.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Reviewed sales trends and store reports for retail planning.
- Directed daily operations for men's apparel store and tailoring services.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Education
Bachelor of Science - Finance Specialization in Investment & Market Management
The University of Alabama
Tuscaloosa, AlabamaHigh School Dual Enrollment -
Gadsden State Community College
Gadsden, AlabamaWestbrook Christian School
Rainbow City, AlabamaSkills
- Client account management
- Relationship management
- Issue resolution skills
- Risk management
- Strategic planning
- Business development
- Effective relationship building
- Financial analysis and planning
Timeline
AVP - Account Manager / RSA
PNC Bank
01.2026 - Current
AVP, TMCC Escalations Rep Sr.
PNC Bank
01.2022 - 01.2026
Universal Banker
BBVA / PNC Bank
09.2020 - 01.2022
Sales Manager / Business Development & Marketing
TeamOne Chrysler – Dodge – Jeep – Ram
11.2018 - 08.2020
Sales & Leasing Specialist / Internet Sales Manager
Nissan of Gadsden
01.2018 - 09.2018
General Manager / Regional Sales Director
Jos. A. Bank
08.2016 - 01.2018
Bachelor of Science - Finance Specialization in Investment & Market Management
The University of Alabama
High School Dual Enrollment -
Gadsden State Community College
Westbrook Christian School