Andrew Tutwiler

• Conducted quality control inspections before and after tile, flooring and carpet installations

• Coordinated necessary repairs with builders, homeowners, and the service department at Atlanta West

• Maintained customer relationships with our builder clients by ensuring that installs and repairs were completed on schedule

• Completed on site inspections of occupied homes for any installation related issues and submitting inspection reports of my findings

• Oversaw job site deliveries prior to installation dates to ensure all of the appropriate material was received

• Used Spanish to communicate with our subcontractors on site

• Create installation schedules and repair routes for 32 subcontractors daily. This includes wood, vinyl, carpet and repair crews

• Process returned work orders for payment and enter necessary notes for any outstanding items or important details

• Consult with builder and subcontractors when on site issues arise

• Provide customer service to homeowners when delays or unexpected issues occur

• Act as an emergency point of contact for our builder clients

• Use Spanish daily to communicate with installation crews in the office and over the phone when they are at the job site

• Created repair routes for repair subcontractors daily. This involved organizing 40 to 70 jobs depending on the day between 14 subcontractors

• Negotiated pay with subcontractors based on the difficulty and length of the job

• Processed subcontractor payment and completed notes in the RFMS system to ensure that our service department knew what was completed and what still needed to be resolved

• Set repair expectations with builders and oversaw repairs on site when required

• Consulted project account managers on required materials and procedures for repairs