ANDREW TYREE
Baytown
Summary
Customer Service Representative with expertise in providing outstanding support and resolving inquiries promptly. Proven ability to increase customer satisfaction and loyalty through effective communication and problem-solving. History of improving service quality by implementing best practices and encouraging team collaboration. Experienced in sales, consistently achieving targets by identifying customer needs and successfully closing deals in dynamic environments.
Overview
6
6
years of professional experience
Work History
Sales Representative
Vivint
Houston
09.2023 - 04.2025
- Developed customized sales techniques to effectively upsell services to clients.
- Identified customer needs through inquiries, delivering tailored solutions.
- Negotiated pricing contracts to maximize profitability with customers.
- Maintained accurate records of all sales and prospecting activities.
- Cultivated key customer relationships, driving increased sales growth.
- Conducted competitor research on products, pricing, and sales strategies.
- Delivered impactful presentations on products and services to prospective clients.
- Performed regular follow-ups with prospects to facilitate prompt deal closures.
Customer Service Associate
Planet Fitness
Baytown
08.2021 - 09.2023
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Created and maintained a detailed database to develop promotional sales.
- Developed and updated databases to handle customer data.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with 10-15 staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved 20-30 customer inquiries and complaints quickly. Promptly responded to inquiries and requests from customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Informed customers about special promotions and provided detailed information for various products.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated 15-20 customers daily about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped 20-30 customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
Customer Service Representative
Washboys Detailed Service Car Wash
Baytown
08.2019 - 01.2020
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with 4-6 staff members each shift to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responding proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Offering advice and assistance to 20-30 customers per day, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Goose Creek Memorial
Baytown, TX05.2021
Skills
- Carrier relations
- Effective communication
- Retail marketing
- Product knowledge
- Call prioritization
- Account management
- Customer service and support
- Complaint resolution
- Inventory management
- Discrepancy correction
- Guest satisfaction
- Service excellence
- Portion control
- Inbound and outbound calls
- Verbal communication skills
- Team collaboration
- Organizational skills
- Self-motivation
- Sales techniques and expertise
- Negotiation skills
- Emotional intelligence
- Continuous improvement strategies
- Adaptability and flexibility
- Persuasion skills
- Teamwork and relationship building
- Time management
Timeline
Sales Representative
Vivint
09.2023 - 04.2025
Customer Service Associate
Planet Fitness
08.2021 - 09.2023
Customer Service Representative
Washboys Detailed Service Car Wash
08.2019 - 01.2020
High School Diploma -
Goose Creek Memorial
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