Andrew Tyree
Baytown,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Planet Fitness
08.2021 - Current
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Developed and updated databases to handle customer data.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with 10-15 staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved 20-30 customer inquiries and complaints quickly. Promptly responded to inquiries and requests from customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Informed customers about special promotions and provided detailed information for various products.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated 15-20 customers daily about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped 20-30 customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Washboys Detailed Service Car Wash
08.2019 - 01.2020
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with 4-6 staff members each shift to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Offered advice and assistance to 20-30 customers per day, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
Education
High School Diploma -
Goose Creek Memorial
Baytown, TX05.2021
Skills
- Carrier Relations
- Exceptional Communicator
- Retail Marketing
- Complex Product Knowledge
- Prioritizing Calls
- Account Updating
- Customer Service and Assistance
- Complaint Logging and Resolution
- Stock Replenishment
- Correcting Discrepancies
- Guest Satisfaction
- Customer Service
- Portion Standards
- Inbound and Outbound Calling
- Verbal Communication
- Team Player
- Well Organized
- Self Motivated
Timeline
Customer Service Associate
Planet Fitness
08.2021 - Current
Customer Service Representative
Washboys Detailed Service Car Wash
08.2019 - 01.2020
High School Diploma -
Goose Creek Memorial