Andrew Tzikas
San Diego,California
Summary
Data-Driven Business Systems Analyst with 10 years of SaaS experience (5+ in Salesforce). Proven ability to optimize operations for revenue growth, increasing revenue through new business identification and boosting customer retention with data-driven models (Power BI & Salesforce) and tool consolidation. Possess a strong foundation in business strategy & technology (dual bachelor's) and deep Salesforce expertise (7 certifications). Eager to leverage these skills in a Salesforce Consulting/Admin role to help high-growth SaaS companies accelerate revenue through strategic use of the Salesforce ecosystem.
Overview
10
10
years of professional experience
7
7
Salesforce Certifications
Work History
GTM System Engineer / Product (Salesforce)
Swantide
07.2022 - Current
- As Lead GTM System Engineer, I spearhead our daily operations for our 10-person team supporting Salesforce Consulting, Customer Success, Operations & Engineering, ensuring seamless client experiences for our 60+ clients.
- Manage and support the implementation and configuration of 60+ client Salesforce Environments in the startup space.
- Led the decision making process of joining the Salesforce ISV (Partner) program and planned the execution and roadmap for our Managed Packages to be listed out on the Salesforce AppExchange.
- Serve as a SME in the GTM space, consulting clients on how to build their tech stack and to get the most out of their data and processes with what resources they have.
- I streamlined my Organization's tech stack by consolidating third-party tools with core Salesforce functionality, saving the company about $8,000 annually.
- Bridge the gap between business and engineering by translating Salesforce Metadata API docs into actionable product stories for the engineering team.
- Delivered a consistent brand experience for all our Salesforce customers by embedding our App's branding using Lightning Web Components.
- Responsible for creating Salesforce workflows every week for customers to deploy in their Salesforce environment from our App.
Product Manager
Chatmeter
09.2021 - 07.2022
- Q1 2022 MVP Winner for research work into our Workflow Tool to get our MSP automating their processes within our Product.
- Shipped our Notifications feature providing users new and exciting ways to manage their tasks, touching all customer accounts.
Sr. Business Systems Analyst (CRM)
Chatmeter
09.2019 - 08.2021
- Built the company's first client health score model with Power BI, leveraging metrics from multiple integrations. This improved renewal prediction by 95% and identified upsell opportunities for 80% of customers.
- A Salesforce Guru in making our Salesforce instance more productive and insightful for all stakeholders including the executive team by utilizing process builder, flow, and workflow rules.
- Built out the Company's entire tech stack including Zoominfo, Zendesk, Outreach, Chilipiper, and Jira to work in tandem with Salesforce.
- Trained reps on the entire GTM Techstack.
Product Manager
Aya Healthcare
05.2019 - 08.2019
- Product lead for the redesign of Aya's Nurse Applicant Tracking system. Helped Product take 180-degree turn, and pivot from an outdated web app into an intuitive web & mobile app.
- Led a team of three developers and QA resources in daily scrum meetings, triaging defects/bugs, and sprint planning.
Salesforce Business Analyst
Lidl US
02.2016 - 04.2019
- Lead Data Analyst on performing data analytics for the MyLidl Loyalty Program to get a 360 view on creating our ideal customer profile.
- Streamlined processes by identifying gaps and bugs between cross-functional systems, resulting in a 95% decrease in bug related tickets between our store POS systems and MyLidl App.
- Successfully project managed the implementation of Lidl US' first gamification program within the MyLidl app.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Utilized data visualization techniques to present and explain complex data sets.
Business Systems Analyst
iWorks Corporation
06.2015 - 02.2016
- Created, gathered, and wrote business and technical requirements for the DLA on the Defense Information System for Security (DISS) program.
- Created and designed wireframes and mockups to match stakeholder requirements and to enhance the UX of the system.
Program Coordinator
DISYS
08.2014 - 06.2015
- Established the company's first ever accelerated sales program known as DISYS Fast Track and managed all of the steps of the project life cycle.
- Created, designed, and coded the company's first ever Sales Playbook on the company intranet.
- Supported the design, creation, and coding of the DISYS Fast Track career website page.
Education
B.B.A - Business Management
James Madison University
Harrisonburg, VA08.2014
B.B.A - Computer Information Systems
James Madison University
Harrisonburg, VA08.2014
Skills
- Apex Programming
- Data Integration
- Data Visualization
- Flow Builder
- Metadata API
- Process Mapping
- Product Management
- Project Management
- QA Testing
- Requirements Gathering
- User Stories
Certification
- Comptia Project Management +
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified AI Associate
- Salesforce Certified Business Analyst
- Salesforce Platform App Builder
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Zoominfo for Operations
- Coursera Google Analytics
Timeline
GTM System Engineer / Product (Salesforce)
Swantide
07.2022 - Current
Product Manager
Chatmeter
09.2021 - 07.2022
Sr. Business Systems Analyst (CRM)
Chatmeter
09.2019 - 08.2021
Product Manager
Aya Healthcare
05.2019 - 08.2019
Salesforce Business Analyst
Lidl US
02.2016 - 04.2019
Business Systems Analyst
iWorks Corporation
06.2015 - 02.2016
Program Coordinator
DISYS
08.2014 - 06.2015
B.B.A - Business Management
James Madison University
B.B.A - Computer Information Systems
James Madison University