Andrew Underwood
Charlotte,NC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
14
14
years of professional experience
Work History
Production Manager
Safe T shade
12.2019 - Current
- Lead employees in production line
- Cut and resize blinds
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
Key Holder Supervisor
Everything Hemp
Denver, NC
01.2019 - 12.2019
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Counted out cash drawers and balanced totals.
- Processed cash, credit, debit, and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Accepted and processed customer returns.
Sales Floor Member
Sam Ash Music Stores
06.2018 - 12.2018
- Competitive sales floor with commission pay, selling musical instruments
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Manager Keyholder
Hot Topic
10.2017 - 06.2018
- Opening & closing duties, micro managing, sales analysis, conversion, sales, & customer service.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
Intern
Music Center
05.2017 - 08.2017
- Working one on one with customers, marketing and advertising, and working with music gear stocking, customer service, cashier
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Appalachian State University Food Services
02.2014 - 12.2015
- Making and delivering pizzas, making sandwiches, burgers and fries, and bussing/waiting at McAlister's
- Deli.
Little Caesars Pizza Maker, Appalachian State University Food Services
06.2014 - 08.2014
- Making pizza, prep work, and cleaned at closing.
Lights and Sound Engineer
Lincoln County Schools
02.2009 - 02.2014
- Controlled lights and sound for events in North Lincoln High School auditorium.
Education
Bachelor of Arts - Music Business
Appalachian State University
Boone, NC2017
High School Diploma -
North Lincoln High School
Denver, NC05.2012
Skills
- Music, Production, DJing, Concert Rigging, Recording, Lights & Sound, Drums & Percussion, Promotions
- Cashier, Closing, Customer Service, Sound, Marketing and Advertising, Management
- Customer Response
- Building Customer Loyalty
- Guest Experiences
- Strong Communication and Interpersonal Skills
- Participation Strategies
- Product Assessments
Timeline
Production Manager
Safe T shade
12.2019 - Current
Key Holder Supervisor
Everything Hemp
01.2019 - 12.2019
Sales Floor Member
Sam Ash Music Stores
06.2018 - 12.2018
Manager Keyholder
Hot Topic
10.2017 - 06.2018
Intern
Music Center
05.2017 - 08.2017
Little Caesars Pizza Maker, Appalachian State University Food Services
06.2014 - 08.2014
Appalachian State University Food Services
02.2014 - 12.2015
Lights and Sound Engineer
Lincoln County Schools
02.2009 - 02.2014
Bachelor of Arts - Music Business
Appalachian State University
High School Diploma -
North Lincoln High School