Andrew Unruh
Sioux Falls,South Dakota
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Assistant Plant Manager
Hy-Vee
Sioux Falls, SD
08.2023 - Current
- Engaged with senior management on strategies designed to drive continuous improvement initiatives.
- Managed a team of supervisors responsible for overseeing daily production tasks.
- Monitored employee performance and provided constructive feedback on a regular basis.
- Oversaw employees and related programs to maximize team productivity and facility output.
- Promoted high-quality daily production by enforcing product standards and monitoring level of quality.
- Gave direction and leadership to all levels of employees and managers.
- Monitored stock levels to ensure availability of items in the warehouse at all times.
- Managed inventory levels to meet production needs while minimizing excess stock.
General Service Manager
Hy-Vee
Sioux Falls, South Dakota
02.2021 - 08.2023
- Cash handling
- Customer service
- Ensuring each register is running properly and troubleshooting any issues to may occur during the day
- Maintaining cleanliness throughout the store
- Organizing and cleaning the back room of the store
- Running through stock within the back room as well as building displays throughout the store
- Tasks with ensuring the store is running properly when all upper managers leave for the day
- Help the various departments throughout the day when necessary
- Handle any issues throughout the day ranging from the bathroom needing to be cleaned to a customer that is displeased
- Managing multiple employees throughout the day (could range from 10-20 employees on any given day)
- To open the store at the beginning of the business day, and to close the store at the end of the business day.
Aisles Online Pick-up Clerk
Hy-Vee
Sioux Falls, South Dakota
05.2020 - 02.2021
- Handle personal information to ensure customer satisfaction was meet
- Tasked with maintaining cleanliness of the workplace
- Ensure that each customer receives everything for their order
- Fix any issues that may come up with an order, and ensure the customer was taken care of
- Tasked with managing various employees during the shift.
Server, Bartender, Cook
Hy-Vee
Sioux Falls
11.2015 - 11.2020
- My job as a server was to give the customers experience in the Hy-Vee Market Grille as best as possible
- As a server, I would interact with each of the customers throughout their meals
- As a Bartender in the Grille, I oversaw getting bear and/or for any customer as long as they could provide an ID if they appeared on the younger side
- I was also tasked with keeping the bar clean and tidy
- I recently just started cooking in the Hy-Vee Market Grille My responsibilities include making the customers’ food as they ordered it, as well as making sure that their food is safe for them to eat if the customer has any allergies
- I am also responsible for cleaning my work area and making sure that everything is ready for the next day
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Prepared beverages and filled food orders for customers
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers Greeted and maintained relationships with regular customers
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Server
Olive Garden
SIOUX FALLS
05.2019 - 05.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Greeted and maintained relationships with regular customers
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Prepared beverages and filled food orders for customers
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Monitored guests for intoxication and immediately reported concerns to management.
Education
Bachelor Of Arts (B.A.) In Business Administration -
University of Sioux Falls
05.2021
Business/Criminal Justice -
Northwestern College
08.2017
High School Diploma -
Sioux Falls Christian
05.2017
Skills
- Performance improvement
- High-volume dining
- Point of sale knowledge
- Dining area cleanliness
- Food running
- Food station setup
- Cash handling
- Ordering procedures
- Communication skills
- Hospitality service expertise
- Bill computation
- Sale expertise
- Order accuracy
- Guest relations management
- Stocking and replenishing
- Management Training
- Customer Satisfaction
- Grocery Shopping
- Problem Resolution
- Customer Inquiries
- Customer Relations
- Staff Training
- New Employee Hiring
- Production Oversight
- Production Problem Resolution
- Performance Improvements
Personal Information
Title: General Service Manager
Timeline
Assistant Plant Manager
Hy-Vee
08.2023 - Current
General Service Manager
Hy-Vee
02.2021 - 08.2023
Aisles Online Pick-up Clerk
Hy-Vee
05.2020 - 02.2021
Server
Olive Garden
05.2019 - 05.2020
Server, Bartender, Cook
Hy-Vee
11.2015 - 11.2020
Bachelor Of Arts (B.A.) In Business Administration -
University of Sioux Falls
Business/Criminal Justice -
Northwestern College
High School Diploma -
Sioux Falls Christian