Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Van Duyne

Gilbert,AZ

Summary

Driven Remittance Management Specialist from Fiserv with a track record of enhancing operations and customer satisfaction. Excelled in organizational development and customer relations, implementing process improvements that streamlined operations. Demonstrated adaptability by leading teams to exceed goals through strategic business analysis and effective coaching, significantly boosting efficiency and service quality.

Overview

24
24
years of professional experience

Work History

Remittance Management Specialist Tier 3

Fiserv
11.1999 - 03.2024
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Gathered, organized and input information into digital database.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor of Science - Business Management

Arizona State University
Tempe, Az
05.1999

Skills

  • Organizational Development
  • Operations Management
  • Business Analysis
  • Customer Relations
  • Adaptability and Flexibility
  • Task Prioritization
  • Teamwork and Collaboration

Timeline

Remittance Management Specialist Tier 3

Fiserv
11.1999 - 03.2024

Bachelor of Science - Business Management

Arizona State University

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Andrew Van Duyne