Andrew Vaughn
Rotterdam
Summary
Dynamic General Manager with a proven track record at Premier Fire Apparatus, Inc., excelling in sales strategy and team management. Successfully drove year-over-year growth through strategic planning and relationship building while meeting budgetary restrictions. Recognized for cultivating strong client relationships and leading high-performing teams to consistently exceed revenue targets.
Overview
16
16
years of professional experience
Work History
General Manager
Premier Fire Apparatus, Inc.
03.2018 - Current
- Responsible for hiring and managing a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and retention.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations and employing a strategic sales vision.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Real Estate Agent
Jandali Realty
02.2016 - 03.2018
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
Assistant Manager
GlennPeter Jewelers
11.2015 - 03.2018
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Assistant Manager
Kay Jewlers
02.2009 - 11.2015
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
No Degree - Communications & Marketing
Iona College
New Rochelle, NYHigh School Diploma -
Notre Dame - Bishop Gibbons High School
Schenectady05-2005
Skills
- Team management
- Budget management
- Sales strategy
- Financial reporting
- Operational excellence
- Strategic planning
- Negotiation skills
- Conflict resolution
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Relationship building
- Staff training/development
- Verbal and written communication
- Consistently meet goals
- Sales expertise
- Advertising and marketing
- Sales team development
Accomplishments
- Business Development: -Drove the addition of 2 new service facilities in our Area of Responsibility within 6 years. Directly oversaw the establishment of the Albany location, which exceeded $1.1 million in service revenue its first year. Led the implementation an expansion of sales. Driving total truck sales per year from
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 5 sales members, 3 service managers, and 12-15 technicians.
- Achieved 25% sales growth year over year by introducing Cloze CRM as a customer relationship management tool.
- Grew territory from less than 5 total fire apparatus in the territory to about 5 new per year.
Timeline
General Manager
Premier Fire Apparatus, Inc.
03.2018 - Current
Real Estate Agent
Jandali Realty
02.2016 - 03.2018
Assistant Manager
GlennPeter Jewelers
11.2015 - 03.2018
Assistant Manager
Kay Jewlers
02.2009 - 11.2015
No Degree - Communications & Marketing
Iona College
High School Diploma -
Notre Dame - Bishop Gibbons High School
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