Andrew Velazco
IT Support Professional
Los Angeles,CA
Summary
Motivated IT professional with a strong background in troubleshooting and resolving technical issues during service calls. Demonstrated ability to work independently and collaboratively within a team environment. Quick learner, dedicated to mastering all aspects of assigned roles to enhance productivity and contribute to long-term organizational success. Exceptional diagnostic skills with a proven track record of identifying and implementing effective solutions.
Overview
12
12
years of professional experience
Work History
Deskside Support Technician
Apex Systems
11.2023 - Current
- Create and manage user accounts in Active Directory.
- Configure and assign security groups based on departmental roles and permissions.
- Ensure timely setup and access provisioning for new hires.
- Assign and manage Office 365 licenses for employees.
- Create and configure mailboxes in Microsoft Exchange.
- Migrate mailboxes and user data during onboarding and transitions.
- Manage Verizon accounts for user cell phones and mobile hotspots.
- Coordinate activation, deactivation, and troubleshooting of devices.
- Monitor and optimize data plans to ensure cost-efficiency.
- Administer and manage mobile devices using Apple Business Manager.
- Implement and maintain device policies, applications, and settings via VMware Workspace ONE MDM.
- Provide support and troubleshooting for mobile device issues.
- Provide break/fix support for police Mobile Data Computers (MDC).
- Repair and troubleshoot touch screen issues, GPS, and other hardware problems.
- Coordinate with vendors for advanced repairs and hardware replacements.
- Offer deskside support for end-users, addressing hardware and software issues.
- Troubleshoot network connectivity problems and resolve IT incidents.
- Document and track all support requests in the IT service management system.
- Liaise with various departments to understand IT needs and provide solutions.
- Collaborate with IT team members to ensure consistent and reliable IT services.
- Communicate effectively with users to provide clear guidance and support.
Deskside Support Technician
Worley
12.2020 - 02.2021
- Windows 10 migration
- Preparing devices for deployment
- Receive equipment, verify item received and log in inventory
- Decommissioning and processing of legacy hardware
- Configured hardware, devices and software to set up work stations for employees.
IT Support Engineer II
Digital Intelligence Systems, LLC
04.2019 - 12.2020
- Windows 10 migration
- Prepare device for deployment, including imaging devices and installation of end user software
- Performed hands-on and remote troubleshooting and repair, including password resets to quickly resolve software issues
- Configured hardware, devices and software to set up work stations for employees.
IT Support Specialist
Call The Car
01.2018 - 04.2019
- Created help desk tickets, troubleshot and resolved desktop issues
- Maintain hardware lifecycle and IT asset inventory
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments
- Answered questions and provided information to users about new software or hardware
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivered onsite technical support for 100+ employees
Advanced Repair Agent
Geek Squad
07.2013 - 05.2014
- Performed regular upgrades to update systems and improve operability
- Provided customers with troubleshooting, repair and support services within Windows and MacOS environments
- Arranged maintenance sessions to discover and mend inefficiencies
- Assembled, maintained and repaired system hardware
- Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices
- Partner with other team members to ensure proper documentation of client requests.
IT Technician
DLL Business Solutions
11.2012 - 01.2013
- Perform diagnostics and navigate requested and recommended repairs in a timely fashion
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Linked computers to network and peripheral equipment.
Education
Computer Information Systems
Pasadena City College
Pasadena, CAHigh School Diploma -
El Monte High School
El Monte, CACertification
CJIS - Security and Privacy
Timeline
CJIS - Security and Privacy
11-2025
Deskside Support Technician
Apex Systems
11.2023 - Current
Deskside Support Technician
Worley
12.2020 - 02.2021
IT Support Engineer II
Digital Intelligence Systems, LLC
04.2019 - 12.2020
IT Support Specialist
Call The Car
01.2018 - 04.2019
Advanced Repair Agent
Geek Squad
07.2013 - 05.2014
IT Technician
DLL Business Solutions
11.2012 - 01.2013
Computer Information Systems
Pasadena City College
High School Diploma -
El Monte High School
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