Andrew Velez
Overview
15
15
years of professional experience
Work History
F.A.S.T (Office Service Specialist)
Epiq Global
02.2020 - 09.2024
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Managed multiple tasks and met time-sensitive deadlines.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Legal Messenger/Court Clerk
Time Machine Network
01.2014 - 11.2019
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Contributed to team efforts by providing backup support during peak periods or staff shortages.
- Provided shipping documentation and relayed information to recipients.
- Collected payments, signatures and new deliveries.
- Adapted quickly to last-minute changes in schedule or route requirements, maintaining flexibility under pressure.
- Assisted in warehouse organization, improving overall operational productivity.
Assistant Sales Manager
Non-Factory Skate Shop
08.2009 - 09.2013
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Education
High School Diploma -
Angeles Plaza College Preparatory
Los Angeles, CASkills
- Clerical support
- Problem-solving
- Multitasking and organization
- Critical thinking
- Data entry
- Adaptability and flexibility
- Bilingual in Spanish and english
Timeline
F.A.S.T (Office Service Specialist)
Epiq Global
02.2020 - 09.2024
Legal Messenger/Court Clerk
Time Machine Network
01.2014 - 11.2019
Assistant Sales Manager
Non-Factory Skate Shop
08.2009 - 09.2013
High School Diploma -
Angeles Plaza College Preparatory