Andrew Voellings

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Generated revenues yearly and effectively capitalized on industry growth.
• Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Developed and implemented strategies to maximize customer satisfaction.

To support the GM Field organization in the North East as a Loyalty Specialist. I provide training and support to GM Field personnel as needed and supported by Maritz management; be a resource to GM Field personnel so they can successfully consult with their dealerships that are currently enrolled in the Program; be a resource for the GM Field for those dealerships that are not enrolled; invite respective GM Field personnel to scheduled Program meetings; assist in providing strategy and dealership analysis to overcome objections; support identifying launch plans and action steps; and present the Program at Service club meetings, Zone team meetings, Regional workshops, etc., as requested by GM Field personnel and Maritz management. To support Maritz Dealer Solutions Retail Consultants (Independent Contractors) as a Loyalty Specialist you will: provide hands-on support to those dealerships as needed and directed by Maritz management; and provide guidance as requested/needed (training, resources, problem solving, etc.). To support Maritz and FMR Project ,collect, analyze, and process dealership feedback for continuous process improvements and application of the GM Preferred Owner and Buyer Loyalty programs within the dealership environment; identify opportunities for program enhancements to increase the value of the programs to dealership participants; and meet, as necessary, to share program metrics, best practices, success stories, and further define/clarify the Loyalty Specialist role.

• Managed a team of 40+ employees; including management team, technicians, service writers, and parts
• Supervised all fixed operations for service and parts of Subaru and Mazda
• Accountable for budgeting, cost control, advertising, payroll, building maintenance and contracting
• Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost effective operating procedures
• Maintained superior vendor relations to drive down costs associated with parts
• Maximized revenue by attracting customer and increasing the value of each service job by offering the customer the very best service experience every time
• Highest 'Owner Loyalty' in New England
• Highest 'Hour per R.O.' for all Subaru dealers in New England
• Maximized 'Earned Labor Rate' by being at or above door rate

• Supervised a team of 30+ employees; including service writers, technicians, and the parts department
• Managed all fixed operations for service and parts; including budgets, cost control, building maintenance and contracting
• Maximized revenue by attracting customers and increasing the value of each service job
• Maintained superior vendor relationships to drive down costs associated with parts
• Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost effective operating procedures
• Consistently exceeded monthly, quarterly, and yearly sales and service objectives

• General Manager of 4 locations
• Utilized a broad scope of industry knowledge towards successfully generating new and repeat business
• Enhanced customer satisfaction and improved profitability by proactively recommending key items
• Recruited, hired, supervised, scheduled, and motivated a staff of 30 employees
• Oversaw all daily operations for multiple locations

• Drove business growth by formulating results-focused strategies to achieve company goals
• Maximized bottom-line results by cold calling prospective clients to achieve large-scale client base
• Contributed strong sales skills and established superior relationships with current and prospective clients
• Ensured consistent profitable operations by maintaining responsibility for monthly revenue targets

• Performed daily sales calls to attain new customers
• Developed marketing campaigns to increase visibility of the company; analyzed market demographics, and defined target markets
• Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost effective operating procedures
• Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss