Andrew Volkmann
Sauk Centre,MN
Summary
Focused Assistant Parts Manager well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 14 years of progressive experience in field.
Overview
15
15
years of professional experience
Work History
Assistant Parts Manager
Rihm Kenworth
08.2021 - Current
- Oversee warehouse staff and maintained efficiency in fast-paced environment.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Rearrange parts department to better serve changing trends and keep workspaces organized.
- Order parts for customers, repair shops and service department.
- Mitigate financial discrepancies by managing inventory, damaged goods and backorders.
- Train team members in successful strategies to meet operational and sales targets.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Inside Sales Team Lead
Rihm Kenworth
01.2014 - 07.2021
- Educated new sales staff on store policies and customer support operations.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Updated accounts and maintained long-term relationships with clients.
Inside Parts Sales
Rihm Kenworth
02.2012 - 01.2014
- Provide support to outside sales staff, service department, and walk in customers.
- Prepared estimates for outside and inside customers.
- Ordered special order parts and stock orders.
- Assist Parts Manager with inventory levels and obsolescence.
- Submit claim for damaged parts with vendor and freight carriers.
Inside Sales Representative
Allstate Peterbilt
02.2009 - 02.2012
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interaction.
Education
Mechanical Engineering
Southwest State University
Marshall, MNDiesel Technician Diploma - Diesel Mechanics Technology
Alexandria Technical College
Alexandria, MN05.1994
Skills
- Staff Training
- Forklift Operation
- Ordering Parts
- Vendor Relations
- Return Processing
Timeline
Assistant Parts Manager
Rihm Kenworth
08.2021 - Current
Inside Sales Team Lead
Rihm Kenworth
01.2014 - 07.2021
Inside Parts Sales
Rihm Kenworth
02.2012 - 01.2014
Inside Sales Representative
Allstate Peterbilt
02.2009 - 02.2012
Mechanical Engineering
Southwest State University
Diesel Technician Diploma - Diesel Mechanics Technology
Alexandria Technical College
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