Summary
Overview
Work History
Skills
Timeline
Generic
Andrew Ward

Andrew Ward

Austin,TX

Summary

Just moved to Austin from Hawaii with 10+ years of restaurant experience working every position imaginable. I’m looking for a restaurant that takes care of its team, serves great food, and values top-tier customer service. I know how to keep guests happy, work well under pressure, and make every shift run smoothly. Ready to bring my skills to the right spot.

Overview

13
13
years of professional experience

Work History

Server

Abays Island Grill
05.2021 - 01.2025

• Delivered exceptional customer service by efficiently managing high-volume tables, ensuring quick service, and enhancing the overall dining experience, consistently earning top guest satisfaction feedback.


• Maximized sales through expert upselling techniques and personalized recommendations, contributing to increased revenue while maintaining strong proficiency with the POS system for seamless order processing.


• Fostered a collaborative team environment by building excellent relationships with coworkers and kitchen staff, promoting smooth operations and a positive workplace culture.


• Maintained a pristine dining area by prioritizing cleanliness and organization, upholding restaurant standards to elevate the customer experience.


• Balanced multiple tasks with precision under pressure, streamlining service flow and ensuring every guest received prompt, attentive care without compromising quality.

Server

Red Robin
01.2018 - 03.2020

Farm Manager

Aina & Co
06.2016 - 01.2018

• Harvested, cleaned, and bagged fresh produce, ensuring top quality for delivery to local restaurants and stores.


• Managed timely produce deliveries and handled invoicing for clients, boosting local partnerships.


• Ran a bustling farmers market booth, engaging customers and driving sales with standout service.


• Planned and scheduled crop rotations to optimize yield and maintain soil health.


• Oversaw farm operations, coordinating tasks to keep production efficient and sustainable.

Busser/Expo/Cook/Dishwasher/Cleaner

Red Robin
07.2012 - 06.2016

Skills

    Exceptional customer service and guest experience management

    Strong attention to detail in service and presentation

    Dining etiquette and tableside service techniques

    Effective time management in high-pressure settings

    Clear and professional communication

    Problem-solving and conflict resolution

    Calm and poised under pressure

    Collaborative teamwork with staff and kitchen

Timeline

Server

Abays Island Grill
05.2021 - 01.2025

Server

Red Robin
01.2018 - 03.2020

Farm Manager

Aina & Co
06.2016 - 01.2018

Busser/Expo/Cook/Dishwasher/Cleaner

Red Robin
07.2012 - 06.2016
Andrew Ward