ANDREW WATERS
Cincinnati,OH
Summary
A motivated, energetic, and result-driven Client Services professional seeks a position in the financial industry where skills in Finance, Credit, Debt Management, Foreclosures, and Bankruptcy can be utilized to increase company revenue and growth. CAREER PROFILE In- depth knowledge of financing, credit, foreclosure prevention, refinancing, reverse mortgages, and local and state financing programs. Analyze credit data to determine the degree of risk involved and make decisions to approve or deny a credit extension within set credit authority by senior management and state/federal laws. Build positive rapport and trust by being sensitive to the client’s situation and exhibiting a nonjudgmental manner when sharing constructive suggestions, advice and ideas. Work as a team with staff to support and promote communication and consistency in the delivery of services. Areas of Expertise: Financial & Credit Counseling Classroom/Workshop Presentations & Training Client Relations Office/Administrative Operations QuickBooks Microsoft Applications. More recently I feel that I am becoming a strong asset to my team, while continuing to improve with my evolving skillset
Overview
31
31
years of professional experience
1
1
Certification
Work History
Packaging Mechanic
Teva Womans Health
Cincinnati, Ohop
03.2022 - Current
- Conducted periodic inspections to identify potential issues with the machinery.
- Maintained accurate records of repairs performed on each machine including parts used and labor costs incurred.
- Provided technical support to operators during start-up of newly installed machinery.
- Assisted in troubleshooting process control systems related to packaging operations.
- Performed preventative maintenance on packaging machinery and equipment.
- Analyzed data from production runs to determine root cause of any defects found in finished goods.
- Adjusted machine settings to optimize speed and efficiency of production lines.
- Monitored production line performance to ensure quality standards were met.
- Ensured that all safety procedures were followed while working on the machines.
- Repaired or replaced worn or defective parts in accordance with safety regulations.
- Cleaned and lubricated machines regularly according to manufacturer's instructions.
- Kept accurate records of all machine and equipment repair work that had been performed.
- Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
- Provided on-site emergency repair services to minimize downtime during operations.
Owner/Lead Technician
Topp Gunn Security
Cincinnati, Ohio
01.1994 - Current
- Provide consultation and installation for low voltage systems, custom home theaters, whole house vacuums, and closed circuit TV systems
- Trained and supervise three technicians on proper installation techniques and procedures
- Perform all business administrative duties including the preparation of billing statements and accounting through use of QuickBooks
- Provided consultation and installation for low voltage systems, custom home theaters, whole house vacuums, and closed circuit TV systems
- Conduct new home pre-wire consultation with builders and home owners
- Provide troubleshooting and repair of existing systems
- Utilize consultative and suggestive sales skills to conduct the marketing and sales of all services and equipment
Homebuyer/Owner Counselor/Educator
The Homeownership Center
Cincinnati, Ohio
01.2014 - 03.2022
- Provide one-on-one counseling services, assist clients with credit building procedures, budgeting, credit scoring, financing options, and assist in determining housing affordability
- Organize and conduct homebuyer trainings, Financial Fitness Classes, and Home Maintenance Workshops
- Communicate to management and team members the status of clients and contracted partners within the portfolio, including progress, setbacks, and other issues
- Perform financial counseling by evaluating all possible solutions against client goals to chart a personalized course toward financial stability
- Identify available community resources to meet client's needs, including public assistance, legal assistance, employment services; make appropriate referrals
- Connect clients with mortgage servicers, state and local agencies and others to resolve client's housing delinquency or budget issues
- Perform post-counseling follow-up to evaluate effectiveness of action plan and client's success in following the recommendations and assistance provided
- Conducted performance reviews for employees on a regular basis.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with local, state, and federal regulations.
- Ensured compliance with applicable laws and regulations related to business operations.
- Maintained relationships with existing clients by providing superior customer service.
- Monitored performance of personnel against goals set forth by the company.
- Researched potential partners in order to expand services offered.
- Oversaw budgeting and financial management.
- Managed daily operations of business, including hiring and training staff.
Foreclosure Processor
The Homeownership Center
Cincinnati, Ohio
01.2011 - 12.2014
- Verified and submitted documents necessary to determine what options are available to homeowners who are in mortgage default or in danger of
- Single point of contact between clients and lenders ensuring the completion of intakes applications and follow-up information
- Evaluated client's income and obtained credit reports and other documents necessary to complete files for counselors to complete action plans
- Maintained detailed notes in Counselor Max and other reporting tools to include all contacts with client, lender or third parties on client's behalf
- Participated in weekly foreclosure clinics and education courses to retain current policies
Education
Master - Financial And Homebuyer Education
HUD
USA01-2020
Installer Mobile Electronics Certification -
Gunn School
Associates Degree - Electronics Technology
Skills
- Machine Operation
- Measurement tools
- Hydraulic systems
- Hand tools proficiency
- Safety Procedures
- Lockout and tagout procedures
- Mechanical Troubleshooting
- Adaptable learner
- Scheduled Maintenance
- Parts Replacement
- Issue diagnosis
- Equipment Dismantling
- Effective communication skills
Affiliations
I am Master Mason, born in Toussaint Lodge #19. A prince Hall Freemason
Certification
- I hold more than 25 certifications in budgeting and money managment
- Currently hold a Hud Certification as a Licensed Housing counselor
Accomplishments
- My hobbies include building arial photography drones
Timeline
Packaging Mechanic
Teva Womans Health
03.2022 - Current
Homebuyer/Owner Counselor/Educator
The Homeownership Center
01.2014 - 03.2022
Foreclosure Processor
The Homeownership Center
01.2011 - 12.2014
Owner/Lead Technician
Topp Gunn Security
01.1994 - Current
Master - Financial And Homebuyer Education
HUD
Installer Mobile Electronics Certification -
Gunn School