Andrew Watson
Smithtown,NY
Summary
Detail-oriented Technician Specialist with extensive experience in telecommunications, retail, and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction.
Technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude.
Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Offers a strong background in customer relations and communication. Industrious and dedicated with proven success executing maintenance tasks while cultivating workplace safety. Commitment to safety and workplace efficiency, demonstrated through in-depth knowledge of OSHA regulations.
Overview
9
9
years of professional experience
Work History
Technician Specialist
MasTec
09.2022 - 08.2023
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to satellite installations and technical support needs.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded promptly to incoming sales leads and requests for technical support.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Installed, configured, and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software, and network issues.
Porter/Maintenance
The Bower
03.2021 - 06.2022
- Walk the grounds picking up trash and debris
- Make the property look good keep up with curb appeal
- Checked inventory levels for cleaning products and placed orders to restock.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Adhered to company safety regulations and OSHA requirements.
- Increased workplace safety by immediately reporting potential hazards.
- Communicated with coworkers and managers about completed duties.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
Ramp Agent/Baggage Handler
Worldwide flight services
07.2019 - 02.2021
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Transferred luggage from aircraft to collection areas safely using equipment.
- Connected electrical power unit and hoses to aircraft.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Stocked aircraft cabins with necessary equipment and supplies.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Groundskeeper and Maintenance
Covenant Shores Retirement Community
10.2014 - 07.2019
- Completed preventive maintenance on equipment such as lawnmowers, fountains and sprinkler systems to save money and prevent costly repairs.
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Installed and maintained landscapes at homes, offices and parks.
- Maintained diverse landscape, monitoring plant health, aesthetics and irrigation systems.
- Communicated with landowners about ground conditions, budgets and repair requirements.
- Cleared public and private areas of debris before and after events.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Maintained routine landscaping schedules to boost lawn health.
- Repaired ground structures regularly, sticking to schedules and meeting facility needs.
- Delegated daily tasks to landscapers and contracted workers to meet schedule demands and obtain top-quality results.
- Installed stonework according to landscape design plan and client specifications.
Education
Associate of Applied Science - Information Technology
Eastern Gateway Community College
Steubenville, OH06.2025
High School Diploma -
Mercer Island High School
Mercer Island, WA06.2002
Skills
- Hardware Diagnostics
- Software Installation
- Systems Analysis
- Network Diagnostics
- Desktop Support
- Data Recovery
- Software Diagnosis
- Porter experience (1 year)
- Landscape maintenance (5 years)
- Custodial experience (1 year)
- Groundskeeping (5 years)
- Backhoe Operation
- Customer service
- Work orders
Timeline
Technician Specialist
MasTec
09.2022 - 08.2023
Porter/Maintenance
The Bower
03.2021 - 06.2022
Ramp Agent/Baggage Handler
Worldwide flight services
07.2019 - 02.2021
Groundskeeper and Maintenance
Covenant Shores Retirement Community
10.2014 - 07.2019
Associate of Applied Science - Information Technology
Eastern Gateway Community College
High School Diploma -
Mercer Island High School