Anthony Villanueva
Abilene,TX
Summary
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Operations Specialist/Refugee Cash Assistant Specialist
International Rescue Committee
05.2022 - Current
- Started in the newly founded Inventory Department as an inventory coordinator but have advanced to the Data Specialist position in the RCA (Refugee Cash Assistance) program
- Collect, arrange and input all client information into our database
- Reevaluate all family denial cases that are redirected back into our program and reestablish them
Certified Medical Assistant
Allergy Partners of DFW Frisco
01.2020 - 12.2021
- Performed allergy diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
Microbiology Lab Technician
Coca Cola Southwest Beverages
01.2016 - 01.2020
- Testing of all Coca Cola products in the Quality Assurance Lab
- Increased lab safety by enforcing proper handling, storage, and disposal of hazardous materials.
- Collaborated with team members to troubleshoot issues and optimize lab operations for successful project completion.
Route Sales Representative
UNIFIRST CORPORATION
02.2008 - 08.2015
- Aldo Croats Award Recipient and top route salesman for 5 years
- Route sales representative of industrial laundry
- Maximized sales through effective territory management and strategic route planning.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Assistant Manager, Bartender, Waiter, and Host
CASA HERRERA MEXICAN RESTAURANT
01.1988 - 01.2010
- Prepared restaurant daily before each shift
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Director
Neurosensory Centers of America
01.2003 - 02.2008
- Assisted in organizing and overseeing tests to drive operational excellence.
- Testing of patients with vestibular problems as well as vertigo and imbalance issues
Certified Medical Assistant
ENT specialist of Abilene
01.2003 - 02.2008
- Worked in the Allergy lab administering allergy injections as well as performing the allergy tests to the patients
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Claims Processor and Customer Service Representative
Blue Cross Blue Shield
01.2000 - 01.2003
- Processing of insurance claims and coordinating of benefits
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
Certified Medical Assistant
U.S. Army
06.1995 - 06.1999
- Worked in the ER as well as in general orthopedics and lower back and spine
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Education
Associate in Applied Science -
CISCO JUNIOR COLLEGE
Abilene, TX05.2006
Skills
- Customer Service
- Medical Office Experience
- Medical Terminology
- Mechanical Knowledge
- Military Experience
- CPT Coding
- ICD Coding
- ICD-9
- ICD-10
- EMR Systems
- Venipunctures
- Blood Draws
- CPT-4
- HIPAA
- QA/QC
- Spanish - Fluent
- Phlebotomy
- Nursing
- Admin experience
- Planning and coordination
- Cross-functional communication
- Project management
Certification
- Certified Medical Assistant, 06/95
- Food Handler, 01/18
- CPR Certification
- BLS Certification
- Driver's License
- Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Operations Specialist/Refugee Cash Assistant Specialist
International Rescue Committee
05.2022 - Current
Certified Medical Assistant
Allergy Partners of DFW Frisco
01.2020 - 12.2021
Microbiology Lab Technician
Coca Cola Southwest Beverages
01.2016 - 01.2020
Route Sales Representative
UNIFIRST CORPORATION
02.2008 - 08.2015
Assistant Director
Neurosensory Centers of America
01.2003 - 02.2008
Certified Medical Assistant
ENT specialist of Abilene
01.2003 - 02.2008
Claims Processor and Customer Service Representative
Blue Cross Blue Shield
01.2000 - 01.2003
Certified Medical Assistant
U.S. Army
06.1995 - 06.1999
Assistant Manager, Bartender, Waiter, and Host
CASA HERRERA MEXICAN RESTAURANT
01.1988 - 01.2010
Associate in Applied Science -
CISCO JUNIOR COLLEGE
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