Andrew Whiting
Belleville,Michigan
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
14
14
years of professional experience
Work History
Associate Client Executive
Thomson Reuters
01.2024 - Current
- Utilized CRM systems to track account activity and manage renewal timelines effectively.
- Implemented feedback loops from customers to enhance service offerings and drive retention rates.
- Led negotiations on contract terms, ensuring alignment with company policies while meeting client needs.
- Streamlined renewal processes, reducing administrative time and increasing efficiency.
- Built strong relationships with key stakeholders within client organizations to facilitate timely contract negotiations.
- Provided excellent customer service throughout the entire renewal process, leading to increased satisfaction and loyalty among clients.
- Conducted regular check-ins with clients to address concerns and identify potential areas for improvement before their contracts were up for renewal.
- Generated detailed reports on account performance, allowing for data-driven decision making during renewal negotiations.
- Developed and maintained a strong understanding of our products'' unique selling points, enabling effective communication with clients during the renewal process.
- Negotiated contract renewals, ensuring optimal terms for both the company and the client.
- Delivered tailored software demonstrations, showcasing product features and addressing client needs effectively.
- Exceeded sales quotas consistently by employing effective closing techniques and maintaining a strong pipeline of opportunities.
Business Development Representative
Thomson Reuters
01.2021 - 01.2024
- Cultivated relationships with potential clients to expand business opportunities.
- Identified and pursued new sales leads through strategic networking and market research.
- Collaborated with marketing teams to develop targeted campaigns that increased brand awareness.
- Delivered product presentations to stakeholders, effectively communicating value propositions.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
Customer Success Representative
Thomson Reuters
01.2019 - 01.2021
- Developed and maintained strong relationships with clients, addressing concerns and enhancing satisfaction.
- Collaborated with cross-functional teams to resolve complex issues, improving overall service delivery.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining focus on delivering exceptional service levels at all times.
- Enhanced customer experience by providing timely and accurate information regarding product features and use.
- Exceeded performance metrics consistently, setting a benchmark for quality within the team.
- Provided clear instructions for software updates or hardware installations, minimizing downtime during the process.
General Manager/ Business Owner
Trail Car Wash
10.2011 - 11.2018
- Implemented training programs for staff, improving team performance and customer satisfaction.
- Oversaw daily car wash operations, ensuring adherence to quality standards and safety protocols.
- Developed strategic marketing initiatives that increased customer engagement and retention rates.
- Fostered partnerships with local businesses to create cross-promotional opportunities, boosting community presence.
- Analyzed financial reports to identify trends, driving decisions for budget allocation and expense management.
- Developed and implemented strategies to increase sales and profitability.
Education
Bachelor of Science - Business Administration And Management
University of Michigan, Flint
Flint, MI01-2018
Skills
- Customer-oriented
- Team player
- Strategy development
- Client account management
- Research and analysis
- New business development
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Upselling and cross selling
- Objection handling
Timeline
Associate Client Executive
Thomson Reuters
01.2024 - Current
Business Development Representative
Thomson Reuters
01.2021 - 01.2024
Customer Success Representative
Thomson Reuters
01.2019 - 01.2021
General Manager/ Business Owner
Trail Car Wash
10.2011 - 11.2018
Bachelor of Science - Business Administration And Management
University of Michigan, Flint