Andrew Wicker
Scottsbluff,NE
Summary
I have spent the last 15 years building and operating internet infrastructure and creating extraordinary connections for customers. As a leader, I've had success creating processes, building teams, improving quality, increasing customer counts and ARPU, and mentoring developing leaders.
I'm a charismatic leader with an executive personality type, strong organizational and communication skills.
I'm still as passionate about this industry as I was over a decade ago. I'm still learning every day and excited for the next chapter and the next challenge. I'm relentless and tenacious but with a sense of humor and strong ethics. I’m never hesitant or too afraid to take the hard path.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Vistabeam
Scottsbluff, Nebraska
08.2023 - Current
- Negotiated contracts with vendors and suppliers for goods or services.
- Analyzed customer feedback data to identify trends in product satisfaction.
- Provided guidance and support for problem-solving efforts.
- Identified new business opportunities through market research analysis.
- Directed the daily operations of multiple departments across the organization.
- Built relationships with external stakeholders, such as investors and partners.
- Established key performance indicators for measuring success.
- Developed and implemented strategies to increase operational efficiency.
- Maintained a positive work environment by resolving employee disputes promptly.
- Conducted regular meetings with departmental heads to review progress.
- Formulated strategies to improve customer service levels within the organization.
- Collaborated with senior leadership on organizational objectives and initiatives.
- Analyzed financial data and identified areas of improvement for cost savings.
- Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
- Monitored market trends to guide strategic operational adjustments.
- Coordinated major project initiatives from planning through to execution, ensuring timely completion.
- Supported CEO with operational insights and strategic decision-making.
- Guided substantial capital investments in technology and infrastructure with a focus on scalability.
- Facilitated cross-departmental collaboration to achieve business goals.
- Implemented strategic offerings to enhance company's suite of products and services.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Served as strategic advisor and functional expert on critical strategic and operational matters.
- Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
Director of ISP Network Infrastructure
Vistabeam
Scottsbluff, Nebraska
03.2017 - 08.2023
- Facilitated collaboration between teams by encouraging open communication channels.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed policies and procedures to ensure compliance with corporate standards.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Implemented systems for tracking progress on key initiatives or projects.
- Ensured compliance with all relevant regulations, policies and procedures.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Negotiated agreements with external partners such as contractors or consultants.
- Assessed employee performance against established benchmarks or targets.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
CEO/Owner
LaCreek Tower Service
Kimball, NE
07.2008 - 03.2017
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Executed on-time, under-budget project management to adhere to project road map.
- Drove revenue by cultivating successful client relations.
- Researched potential partners in order to expand services offered.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Executed work on communication towers at elevated heights.
- Constructed towers and laid foundations.
- Mitigated business risks by working closely with staff members and assessing performance.
CEO/Owner
Hawk Mountain Luxury Homes, Inc.
Orwigsburg, PA
01.2005 - 07.2008
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Managed daily operations of business, including hiring and training staff.
- Developed policies and procedures for the organization.
- Created marketing campaigns to attract new customers.
- Maintained relationships with existing clients by providing superior customer service.
- Managed sales presentations to promote product and brand benefits.
CEO/Owner
AW consulting, Inc.
Orwigsburg, PA
12.1999 - 01.2005
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delegated work to staff, setting priorities and goals.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Developed and implemented successful sales strategies to meet business goals.
- Created marketing campaigns to attract new customers.
- Managed daily operations of business, including hiring and training staff.
Job Foreman
Ragland Interiors
Reading, PA
06.1996 - 12.1999
- Inspected completed work for quality assurance purposes.
- Directed daily activities of personnel assigned to a specific project.
- Organized and directed work crews to ensure efficient completion of tasks within established time frames.
- Monitored construction progress, tracked materials, and maintained records of job costs.
- Ensured safety regulations were followed by all workers on site.
- Maintained accurate records of labor hours worked by each crew member.
- Coordinated with the owner or general contractor regarding changes in scope of work, budget, and timeline.
- Established expectations and motivated crews to consistently meet or beat goals.
- Trained and monitored employees to teach daily tasks and improve performance.
- Created work crew schedules and delegated assignments.
Skills
- Planning and execution
- Operations Oversight
- Strategic Planning
- Delegation
- Corporate Communications
- Executive Leadership
- Financial Oversight
- Process Improvement
Certification
- Tower Safety and Rescue Certification
- RF Safety Certification
- Blueprint Reading Certification
- Various other telecom related certifications
References
References available upon request.
Timeline
Chief Operating Officer
Vistabeam
08.2023 - Current
Director of ISP Network Infrastructure
Vistabeam
03.2017 - 08.2023
CEO/Owner
LaCreek Tower Service
07.2008 - 03.2017
CEO/Owner
Hawk Mountain Luxury Homes, Inc.
01.2005 - 07.2008
CEO/Owner
AW consulting, Inc.
12.1999 - 01.2005
Job Foreman
Ragland Interiors
06.1996 - 12.1999
- Tower Safety and Rescue Certification
- RF Safety Certification
- Blueprint Reading Certification
- Various other telecom related certifications