Andrew Williams
Coupeville,WA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Lead
Dairy Queen Grill & Chill
06.2022 - Current
- Enforced company policies and regulations with employees.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Kept employees operating productively and working on task to meet business and customer needs.
- Analyzed sales figures and identified areas for improvement.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Host
Callen's
06.2021 - 09.2021
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Coupeville High School
Coupeville, WA06.2024
Skills
- Policy Enforcement
- Idea Development and Brainstorming
- Customer Service Management
- Team Supervision
Volunteer Service
- Elementary School class helper
- Race the Reserve set up
- Ragnar Volunteer
- School concessions
- Water Fest parking aid
Timeline
Shift Lead
Dairy Queen Grill & Chill
06.2022 - Current
Host
Callen's
06.2021 - 09.2021
Coupeville High School