Andrew Williams
Hallsville,MO
Summary
Professional with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support/Call Center Agent
Cennox
02.2022 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Trained new agents on call handling procedures and effective communication techniques.
LG Vendor
Best Buy
06.2015 - 03.2021
- Conducted regular evaluations of vendor performance, identifying areas for improvement and cost reduction.
- Streamlined communication channels between vendors and internal teams, enhancing collaboration and efficiency.
- Mentored junior staff on vendor management strategies, fostering professional development within the team. (42 Member team)
- Answered questions and assisted customers with item selection and location.
- Facilitated training sessions for new hires on vendor management best practices.
- Managed vendor relationships to ensure timely product delivery and compliance with service agreements.
Supervisor
Columbia Auto Auction
01.2013 - 08.2016
- Supervised daily operations, ensuring compliance with safety protocols and operational standards.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented process improvements, resulting in increased workflow efficiency across multiple departments.
- Coordinated vehicle auctions, managing logistics and contributing to seamless event execution.
- Analyzed auction performance metrics, identifying trends to inform strategic decision-making initiatives.
Education
Associate's Degree - General Studies
Columbia College
Columbia, MO06.2012
Skills
- Proficient in computer applications
- Service excellence
- Customer support
- Effective conflict resolution
- Microsoft Office
- Team development
- Customer communications
- Call center operations
Certification
Driver's License May 2020 to May 2026
Timeline
Tier 2 Technical Support/Call Center Agent
Cennox
02.2022 - Current
LG Vendor
Best Buy
06.2015 - 03.2021
Supervisor
Columbia Auto Auction
01.2013 - 08.2016
Associate's Degree - General Studies
Columbia College
Assessments
- Data entry: Attention to detail — Proficient January 2022 Maintaining data integrity by detecting errors Full results: Proficient
- Customer service — Proficient January 2022 Identifying and resolving common customer issues Full results: Proficient
- Customer focus & orientation — Proficient January 2022 Responding to customer situations with sensitivity Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.